Patient Access Associate

Memorial Health System

Patient Access Associate

Lincoln, IL
Part Time
  • Responsibilities

    LOCATION: Abraham Lincoln Memorial Hospital

    STATUS: Part Time (13 hours per week)

    HOURS: 11pm - 6am


    This position embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. These standards are evident in the daily work, which includes the following:

    • The incumbent will assist in providing access to services provided at the hospital and/or other service area.

    • Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement.

    • This position is primarily responsible for the pre-registration and registration of patients at Abraham Lincoln Memorial Hospital.

    • This position is primarily responsible for the registration information of the patient visit, obtaining patient demographics, third party information with a high degree of accuracy, and may perform financial collections.

    • Other key roles include serving as the switchboard for the hospital and dispatchers for all emergent situations.

    • Serve as a liaison between ancillary departments and other Patient Access Services areas.


    Registering patients, verifying insurance, face of the hospital so lots of customer service, need to show empathy and make the patients comfortable and welcome and give VIP treatment. Non-judgmental looks or feelings. Required to learn a little bit about insurance-lots of Medicaid things and Medicare things-experience is not necessary.


    • High School Graduate or GED equivalent required
    • 3+ years of customer service experience required.
    • Medical terminology, medical office, registration or billing experience strongly preferred.
    • Outstanding interpersonal and customer relation skills required. Must demonstrate ability to work successfully with internal and external customers.
    • Excellent computer skills, critical thinking and multitasking skills required.
    • Must be flexible, organized and able to function well in stressful situations.
    • Must demonstrate detail orientation, critical thinking, and problem solving ability.
    • Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
    • Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations.
    • Ability to effectively manage competing priorities and work independently in a rapidly changing environment.
    • Familiarity with state and federal regulations, insurance requirements/guidelines, and hospital, department and Joint Commission policies and procedures must be obtained within 1 year of hire and maintained throughout employment.

    Required Skills Required Experience

  • Industry
    Hospital and Health Care