Business Office Representative Req Number: 11987 Company: Jennie Edmundson Hospital Located at: Council Bluffs, IA Work at : 0022 - Methodist Jennie Edmundson Hospital - 933 E Pierce - Department: Business Office Status: Part Time Shift: Day Shift Hours: 8:00AM - 12:00PM, Monday - Friday Hours Per Week: 20 Starting Hourly Rate: 11.65 Contact Information: * Contact: Amy Carter Job Details: * High School Degree or GED required * No experience required * * Purpose of Job * Responsible for assisting with business office function * Job Requirements * Education * High School graduate or equivalent education/experience to meet stated knowledge, skills, and abilities. * Experience * N/A * License/Certifications * Requires the ability to provide transportation to other campus locations within a reasonable timeframe. * Skills/Knowledge/Abilities * Skilled in promoting positive relations when interacting with patients or other customers. * Requires the knowledge of office procedures and principles. * Requires skills in use of a calculator and other general office equipment, and computer input. * Requires the ability to communicate effectively with other hospital staff and the public, and work independently. * Physical Requirements * Weight Demands * Light Work - Exerting up to 20 pounds of force. * Physical Activity * Occasionally Performed (1%-33%): * Balancing * Climbing * Carrying * Crawling * Crouching * Distinguish colors * Kneeling * Lifting * Pulling/Pushing * Reaching * Standing * Stooping/bending * Twisting * Walking * Frequently Performed (34%-66%): * Hearing * Repetitive Motions * Seeing/Visual * Speaking/talking * Constantly Performed (67%-100%): * Fingering/Touching * Grasping * Keyboarding/typing * Sitting * Job Hazards * Not Related: * Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF) * Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment) * Equipment/Machinery/Tools * Explosives (pressurized gas) * Electrical Shock/Static * Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc) * Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means) * Rare (1-33%): * Chemical agents (Toxic, Corrosive, Flammable, Latex) * Mechanical moving parts/vibrations * Essential Job Functions * Essential Functions I * ------------ Promotes positive relations when interacting with patients, visitors, families, physicians, customers and co-workers. * Greet, smiles and makes eye contact. * Introduces self by name. * Volunteers to help co-workers and other employees. * Addresses patients and others by surname. * Responds quickly to patients and/or other peoples' needs. * Knows and demonstrates 6 step customer complaint management process. * ------------ Prepare deposit for patient cash received. * Count, balance and prepare daily cash deposit for all MJE services and departments. * Balance and refill cash bags for cafeteria. * Monitor and balance hospital's petty cash. * Prepare deposit for patient cash received. * Specialty billing for Komen Grant/Write-Offs. * Code Cardiac Rehab and monitor statement cycles. * Special deposits from Administration. * ------------ Posts payments to patient record in Cerner. * Daily completion with 95% accuracy. * ------------ Posts manual charges to patient record in Cerner. * Posts daily as received with 95% accuracy. * ------------ Attends to visitors at public counter when necessary. * Provides information and receipt of cash in a helpful and knowledgeable manner. * ------------ Provides relief for telephone switchboard during operator break periods. * Answers calls, remains alert for codes and pages. * Pages with a clear, calm voice following established procedures. * ------------ Enters patient billing charge codes into Cerner as provided by: * Surgery add 2nd case level. * Pharmacy * Breast Health Center * Cath Lab * Observation * Miscellaneous PT supply charges * ICU charges for over flow * Monitor out of date charges * ------------ Answers incoming calls and research patient requests, questions, complaint and take appropriate action. Research may include accessing Cerner. * Answers phone promptly by the third ring. * Referrals are sent to the appropriate area and follow-up according to the referral process. * Act as liaison between patient and various departments. * Appropriate holds are placed on patient records. * ------------ Payment Guidelines. * Knowledgeable on charity care. * Knowledgeable on bank loans. * Appropriate payment plans are set up in the system. * ------------ Account transactions. * Documents in Cerner any actions involving patient accounts. * Notes must be clear and comprehendible. * Documentation must be completed promptly. * Essential Functions II * ------------ Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management. * ------------ Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures. * ------------ Other duties as assigned. Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.