Job Description
Interested in joining the COVID fight and supporting early intervention, testing, and education of a typically underserved population?
MNHC is seeking a detailed, bilingual (English/Spanish) COVID-19 Contact Tracer to join a patient-focused, primary care-centered COVID-19 Testing team at a large inter-disciplinary community health center in San Francisco’s Mission District.
Key duties:
- Act as primary point person to call patients with a positive COVID-19 test. Provide support and gather information. Interview and provide support to close contacts within the households.
- Communicate with patients in a cultural and linguistic appropriate, professional, and empathetic manner
- Collect and record information from interview with cases into system in timely manner.
- Provide cases with information about isolation and quarantine, based on San Francisco Department of Public Health (SFDPH) guidelines. If needed, refer to SFDPH Isolation and Quarantine unit.
- Escalate issues to Lead RN and Nurse Manager.
- Maintain daily communication with Lead RN.
- Work collaboratively with RNs, Community Health Worker, COVID-19 Testing Assistants.
- Screen patients for necessary community resources (i.e. emergency food, rental assistance, legal aid). Refer patients to Community Health Worker for follow-up.
- Participate in daily team Huddles and monthly COVID-19 Testing Team meeting.
- Maintains confidentiality of all patient information in accordance with federal guidelines and regulations.
Job Requirements:
- Bilingual English/Spanish REQUIRED. Fluency in other languages preferred.
- High school diploma or equivalent required.
- Experience in health, human service, or community-based organization or setting strongly preferred
- Strong interpersonal skills required. Ability to show empathy and interact professionally with culturally diverse individuals and communities during a time of crisis, distress, and homelessness
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