Job Description

Looking to develop customer service skills to build relationships for patients to access the health care they need?

As a Customer Service Representative at Mission Neighborhood Health Center, you will be responsible for providing outstanding customer service to our patients and their families. This is not a typical customer service position because it's not just about entering the right numbers in a computer, at MNHC you follow through with scheduling of the service and ensure the patient has everything they need for that appointment. You get to know our patients and provide a valuable service in helping them access the health care they need.

Your key duties will include:

• Creating and submitting referrals electronically, through fax, and over the phone to external hospitals and clinics.
• Reviewing referral requests for accuracy and completion.
• Communicating with provider or nursing staff to obtain appropriate information as necessary to support timely progression of referrals.
• Informing patients of scheduled appointment time and date, location of clinic and any special precautions as advised by the provider and/or specialist.
• Rescheduling referrals if needed and reporting back to the providers for follow-through.
• Accurately documenting referrals information in the i2i Tracks log and maintaining documentation of follow-up.
• Ensuring timely receipt of reports through follow-up with referral sources and specialists.

Job Requirements:

• Bilingual English/Spanish required
• H.S. Diploma or equivalent
• Excellent customer service skills including the ability to communicate with people from diverse backgrounds
• Strong computer skills including use of web-based applications, Microsoft Word & Excel
• Knowledge of medical terminology preferred

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