Job Description

Interested in joining the COVID fight and supporting early intervention, testing, and education of a typically underserved population?

MNHC is seeking a detailed, Contact Tracer to join a patient-focused, primary care-centered COVID-19 Testing team at a large inter-disciplinary community health center in San Francisco’s Mission District.

Key duties: 

• Act as primary point person to call patients with a positive COVID-19 test. Provide support and gather information. Interview and provide support to close contacts within the households.
• Communicate with patients in a cultural and linguistic appropriate, professional, and empathetic manner
• Collect and record information from interview with cases into system in timely manner.
• Provide cases with information about isolation and quarantine, based on San Francisco Department of Public Health (SFDPH) guidelines. If needed, refer to SFDPH Isolation and Quarantine unit.
• Escalate issues to Lead RN and Nurse Manager.
• Maintain daily communication with Lead RN.
• Work collaboratively with RNs, Community Health Worker, COVID-19 Testing Assistants.
• Screen patients for necessary community resources (i.e. emergency food, rental assistance, legal aid). Refer patients to Community Health Worker for follow-up.
• Participate in daily team Huddles and monthly COVID-19 Testing Team meeting.
• Maintains confidentiality of all patient information in accordance with federal guidelines and regulations.

Job Requirements:

• Bilingual English/Spanish required. Fluency in other languages preferred.
• Minimum high school diploma or equivalent required. 
• Associate's degree or Bachelor's degree preferred.
• Experience in health, human service, or community-based organization or setting strongly preferred
• Strong interpersonal skills required. Ability to show empathy and interact professionally with culturally diverse individuals and communities during a time of crisis, distress, and homelessness

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