HR Associate Tracking Code 1052942_0000000 Job Description NYU Langone Health, a world-class, patient-centered, integrated, academic hospital, is one of the nation's premier centers for excellence in clinical care, biomedical research and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals - Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across NYU Langone Health - plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. NYU Langone Health's tri-fold mission to serve, teach and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org . Position Summary: The Human Resources Associate will be responsible providing HR services and solutions support for assigned activities, with a focus on high quality customer support/counsel, accurate and timely support of HR transactions and proactive data analysis to foster and promote a positive employee experience. Job Responsibilities: 1) Provides support and counsel to all employees and managers as it relates to HR services and solutions, including Health and Welfare, Retirement, Statutory Benefits, Absence and Leave Management, Time Off Plans, Employee/Manager Self Service and other components of the employee life cycle for example. Uses a variety of methods including HR colleagues, other Medical Center departments, internal/external vendors and system to properly address the needs of HR customers. 2) Supports general email/phone lines for specific HR services and solutions activities (MSS Support and Benefits for example) on a daily basis to assist employee and managers with their questions/needs. This includes ¿how to¿, in the moment training and support of users as well as formal MSS or other HR system training needed for users. 3) Conducts one on one (walk in support), on the spot (MSS user help) and scheduled group trainings for HR services and solutions processes and activities. Prepares training material as well as training resources for continued use. 4) Reviews and processes all related HR services and solutions transactions (MSS, ESS and Benefit enrollment for example), and ensures timely completion of activities. Thoroughly reviews transactions/forms for accuracy, completeness and the appropriate approvals. Ensure all appropriate documentation is gathered for the task at hand. Works with and educates employees, managers and other HR colleagues to address missing/incorrect/conflicting data as well as recurring processing issues. Advises the appropriate parties (Benefit Systems, HRIT or MCIT) as technical issues arise. 5) Troubleshoots and researches root cause of how employee data issues occur and develop recommended ways to remediate. 6) Triage and escalate issues for benefits, MSS Support and understand when to reach out to HRIT and MCIT for issues. Understand why escalations occur and recommend ways to avoid future escalations. 7) Participates in special projects as requested, and ensures all assigned tasks are completed timely. Reports on status regularly and seeks clarification when necessary. 8) Maintains an accurate log of all assigned tasks and inquiries using the Knowledge Base System, properly documenting cases and solutions. Uploads documentation to OnBase system as necessary for required activities. 9) Addresses all inquiries (email, phone or walk in for example) in a pleasant and courteous manner. Answers routine inquiries professionally, accurately and completely, and refers non-routine inquires to appropriate HR colleague. Uses available resources, including HR colleagues and vendors, to gather additional information and responds to the HR customer timely. Contacts others (internal colleagues and vendors) as needed to resolve problems. Attempts to limit handing-off inquiries to other colleagues/departments, and escalates issues as they arise. 10) Surfaces process improvement ideas for how we serve employees and managers based on the interactions and inquiries handled. 11) Helps implement continuous improvement projects, which could include process, procedure and knowledge documentation to enhance how support is delivered. Minimum Qualifications: - Two or more years of college and one year of related professional experience, such as HR or administrative operations. - Excellent collaboration, interpersonal and communication skills. - Customer focused ability with an emphasis on the employee/customer experience. - Adaptable to new situations in a rapidly changing, dynamic environment. - Detail oriented. - Proficient in Microsoft Office applications. - Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work. - Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives. - Capability to solve problems in a timely manner and take initiative to make processes and programs better. - Ability to handle multiple requests in a timely manner. - General analytical and problem solving skills knowing how to identify when issues need to be escalated. - Demonstrated ability to handle confidential information and maintain objectivity under pressure. NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. And just as our employees invest so much in us, we invest in our employees. We're pleased to have one of the most competitive compensation packages not only among New York's hospitals and healthcare institutions, but within the corporate sector as well. We begin with exceptional medical, dental, and drug coverage. We enhance this basic coverage with comprehensive wellness programs, and supplement those with retirement investment and benefits plans, and generous paid time off allowances. Add to that a very attractive tuition program, and you'll see just some of the ways that NYU Langone Health demonstrates our commitment to our employees. NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Healths EEO policies, please click here . Please click here to view the Federal "EEO is the law" poster or visit http://www1.eeoc.gov/employers/poster.cfm for more information. Company Location NYU Langone Health Department HR-Benefits Services (C644) Position Type Full-Time/Regular Shift 9AM - 5PM