Job Description

THIS IS A FULLY REMOTE POSITION. PREFERENCE WILL BE GIVEN TO CANDIDATES THAT LIVE IN ONE OF OUR ESTABLISHED STATES: MA, ME, CT, RI, NH, NJ, NY, VA, FL, SC, GA. 

LOOKING FOR MEANINGFUL WORK, GREAT BENEFITS, AND A PLACE TO BELONG? AS A TISSUE OPERATIONS COORDINATOR, THE WORK YOU DO WILL HELP IDENTIFY OPPORTUNITIES FOR LIFE-SAVING TISSUE DONATIONS THAT CAN LEAD TO IMPACTING COUNTLESS INDIVIDUALS.  TISSUE DONATIONS ARE PIVOTAL IN HELPING CHILDREN WHO REQUIRE HEART VALVE TRANSPLANTS LEAD FULL AND HEALTHY LIVES, BREAST CANCER SURVIVORS IN NEED OF MASTECTOMY SURGERIES FEEL WHOLE AGAIN, RESTORING SIGHT TO THOSE WHO SUFFER FROM CORNEAL BLINDNESS, AND SO MANY OTHERS.

WHAT YOU’LL DO:

• Handle incoming donor referral calls from hospital staff and clinical partners to obtain all relevant patient information
• Determine individuals’ potential to help others through the gift of tissue donation by evaluating relevant medical information
• Coordinate logistics of tissue recoveries with both internal and external partners and stakeholders
• Follow best practices and provide exemplary customer service while communicating with teammates, partners, and stakeholders including Hospital staff, Clinical partners, Funeral Homes, Medical Examiners, District Attorneys, and others.

WHAT YOU’LL WORK:

• Four 9-hour shifts per week
• A variety of Day, Swing, and Night shifts
• Shifts that support our 24-hour, 365-day a year mission including weekends and holidays

WHAT YOU’LL BE A PART OF:

You will be part of a team that supports the NEDS mission, to Save and Heal Lives through the gift of Organ and Tissue Donation.  As an NEDS employee, our benefits include:

• Generous paid time-off program
• Health, Dental, Vision, and Mental Health insurance coverage
• Pet Insurance
• 2x Annual Salary Life Insurance
• Flex Spending Account Options
• 403(b) Retirement Plan with Organizational Contributions
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Working Advantage discounts Program.
• Personal career and skill development opportunities

You can also participate in Corporate sponsored events  like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!

Qualifications

WHAT YOU’LL BRING:

• Bachelor’s degree preferred
• Prior experience in an Organ Procurement Organization (OPO) or other tissue donation related field preferred
• Working knowledge of medical terminology
• Excellent telephone communication skills
• Strong computer skills including Microsoft Office suite, clinical databases, and Electronic Medical Records
• Excellent organizational skills and a strong attention to detail
• Must be flexible and proactive, and have a positive attitude

Additional Information

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. IN ORDER TO BE EMPLOYED AT NEDS, YOU MUST BE VACCINATED AND BOOSTED FOR COVID-19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous Paid Time-off program, BCBS Health Insurance, BCBS Dental Insurance, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account, Short-term Disability Coverage, Long-term Disability Coverage, 403b Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.

www.neds.org