Patient Partnership Spec Novant 626 reviews - Charlotte, NC $16.40 an
hour Overview Novant Health is seeking a Patient Partnership Specialist
to serve as a liaison between the patient and Novant Health.
Responsibilities include managing the grievance resolution process and
assisting with complaints when escalated. Come join a remarkable team
where quality care meets quality service, in every dimension, every
time. #JoinTeamAubergine #NovantHealth. Let Novant Health be the
destination for your professional growth. Qualifications Qualifications:
- Education: Bachelor's degree preferred. * Experience: Minimum of two
years of customer service experience, preferably in a healthcare setting
required. * Licensure/Certification/Registration: Notary Public
required. * Additional skills required: Patient Partnership Specialists
use their independent judgement and decision making skills to advise
and/or direct clinical front line staff, managers, and physician
partners on how best to resolve and respond to complaints and grievances
following appropriate policies and procedures. Patient Partnership
Specialists represents administration regarding patient complaints and
grievances, making decisions and recommendations on how best to support
our patients, families, and guests regarding care and concerns. Patient
Partnership Specialists lead/manage the complaint and grievance process
in the managers absence and as directed per above assignments received.
Excellent verbal and written communication skills. Strong writing,
editing and proofreading skills are essential. * Additional skills
preferred: Ability to speak Spanish and successfully complete the Novant
Health bilingual competency program and communicate as effectively as in
English. Responsibilities * It is the responsibility of every Novant
Health team member to deliver the most remarkable patient experience in
every dimension, every time. * Our team members are part of an
environment that fosters team work, team member engagement and community
involvement. * The successful team member has a commitment to leveraging
diversity and inclusion in support of quality care. * All Novant Health
team members are responsible for fostering a safe patient environment
driven by the principles of "First Do No Harm". 16 hours ago - save job
- original job Apply On Company Site * Patient Partnership Specialist
jobs in Charlotte, NC * Jobs at Novant in Charlotte, NC * Patient
Partnership Specialist salaries in Charlotte, NC Novant Novant 626
reviews At Novant Health, youll find exceptional facilities, advanced
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