Patient Responsibility Accounts Receivable Representative nThrive, Inc. 41 reviews - Raleigh, NC Full-time, Commission Overview The Patient Responsibility Accounts Receivable Representative resolves customer accounts by negotiating payment plans with customers while meeting or exceeding performance and quality objectives. Responsibilities Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the nThrive database and, if additional information is required, the clients portal as well as payment portals to review prior payments. Meet or exceed performance objectives including account resolution goals and quality assurance. Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters. Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts. Supports nThrives Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrives business practices. This includes: becoming familiar with nThrives Code of Ethics, attending training as required, notifying management or nThrives Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations. Qualifications High school diploma or GED. At least one year of experience in healthcare customer service or healthcare billing or healthcare collections within the last two years. At least six months of experience working in a role with a high volume of either inbound or outbound calls. Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer. Experience with customer interactions that require live, accurate documentation of the encounter. Demonstrated ability to meet performance objectives. Demonstrated ability to navigate Internet Explorer and Microsoft Office. Demonstrated experience communicating effectively with a customer and simplifying complex information. Experience working with customer support including issue resolution management. Must be able to pass a pre-employment background and drug screen. Must be available to work second shift between the hours of 10AM ET and 9PM ET. Preferred Skills Bilingual Experience with performance metrics and goals. Experience with dual monitoring systems. Experience with utilizing a dialer system. Experience in a performance based commission structure. Experience working in a role with a high volume of both inbound and outbound calls. 1 day ago - save job - original job Apply On Company Site Other jobs you may like Patient Responsibility Accounts Receivable Re... nThrive, Inc. Raleigh, NC 1 day ago Patient Accts Representative (ED Registration... WakeMed Raleigh, NC 1 day ago Patient Accts Representative (Patient Access... WakeMed Raleigh, NC 2 days ago Patient Accts Representative WakeMed Raleigh, NC 2 days ago * Jobs at nThrive in Raleigh, NC nThrive, Inc. nThrive, Inc. 41 reviews nThrive is the leader in providing end-to-end revenue cycle services, technology and education solutions. The integrated companies offer... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume