Customer Service Representative, Patient Accounts (EO) Job ID
2018-22085 Employment Type full-time Hours Per Week 40.00 Onsite Work
Schedule Details 11:30am - 8pm (Mon - Thurs) 10:30am-7pm (Friday) and
possible Saturday shift /Training is (8:30am-5:00pm) Address 2651
Warrenville Rd City Downers Grove State IL Overview Be a key player in
the revenue cycle process at nThrive! As a healthcare business office
representative you will resolve customer accounts by negotiating payment
plans with customers while meeting or exceeding performance and quality
objectives. nThrive offers an exceptional training program and the
opportunity for career growth. Responsibilities * Through both inbound
and outbound calls leveraging an auto-dialer, negotiate payment plans
with customers by reviewing account history both through the nThrive
database and, if additional information is required, the clientrsquo;s
portal as well as payment portals to review prior payments. * Meet or
exceed performance objectives including account resolution goals and
quality assurance. * Maintain a 96% quality score through superior
customer service andaccurate documentation of customer encounters. *
Execute appropriate procedures for follow-up on third party approvals,
billing, and collection of overdue accounts. Qualifications * High
school diploma or GED. * At least one year of experience in healthcare
customer service or healthcare billing or healthcare collections within
the last two years. * At least six months of experience working in a
role with a high volume of either inbound or outbound calls. *
Experience in a role that requires accessing multiple databases
simultaneously or managing multiple open screens to gather information
to discuss with a customer. * Experience with customer interactions that
require live, accurate documentation of the encounter. * Demonstrated
ability to meet performance objectives. * Demonstrated ability to
navigate Internet Explorer and Microsoft Office. * Demonstrated
experience communicating effectively with a customer and simplifying
complex information. * Experience working with customer support
including issue resolution management. * Must be able to pass a
pre-employment background and drug screen. * Must be available to work
second shift between the hours of 10AM ET and 9PM ET. Preferred Skills *
Bilingual About nThrive Be Inspired. Ignite Change. Transform Health
Care. From Patient-to-PaymentSM, nThrive provides all the technology,
advisory expertise, services, analytics and education programs health
care organizations need to thrive in the communities they serve. Our
colleagues share a united passion to help health care organizations
strengthen their financial position, which translates to accessible,
quality care for all. This passion fuels our drive to innovate and
participate in community outreach through the nThrive CARES program. Our
colleagues are encouraged to think differently and empowered to make a
lasting impact that ensures our health care providers, and our world,
are healthy and productive.