Job Description

Ontellus empowers insurance carriers, self-insured corporations and law firms to reduce costs, make informed decisions and accelerate claims resolution. As the nation’s largest, privately-held records retrieval provider, Ontellus leverages decades of experience and cutting-edge technology to deliver impactful products and client-centric services within industry-leading turnaround times.

JOB SUMMARY

Performs necessary administrative role to complete tasks necessary to ensure accurate invoicing and collections communications. Assists in the collections process by performing the following duties.

JOB RESPONSIBILITIES

• Maintain collection procedures that reduce the amount of delinquency accounts.
• Works closely with the appropriate department to adhere to processes and policies that contribute to accurate invoicing.
• Clean up of unapplied cash, short paid invoices and refunds.
• Address ongoing customer complaints concerning billing or services rendered and works in complaints with designated departments
• Monitor daily incoming and outgoing collection calls and emails in attempt to determine reason for overdue balances
• Mail and email form letters to customers to encourage payment of delinquent accounts.
• Assist recording information about customer comments and status of collection efforts.
• Processes credit memos
• Research & follow up on NSF checks.
• Works with appropriate department to process change request forms for customer accounts related to address, billing information, claim numbers, etc.
• Research problems accounts or problem payments.
• Prepares reports and collector notes for Collection meeting.
• Invoicing submission to clients of current invoices and statements
• Processes EOM (end of month) past due statements.
• Processes EOM audits for invoices submitted to a third party billing system
• Regular time and attendance.
• Other duties as assigned.

JOB REQUIREMENTS

• ​​​Minimum of 3 years of related experience; or equivalent combination of education and experience.
• Requires understanding of Net Suite and Excel knowledge to perform role effectively.
• Minimum of High School Diploma or equivalent; college degree preferred
• Ability to analyze, develop, initiate, and implement plans and strategies to achieve goals.
• Must have excellent computer skills in MS office, and the individual should have knowledge of accounting software, spreadsheet software.
• Ability to prioritize and meet critical deadlines.

COMPENSATION & BENEFITS

Ontellus offers a collaborative work environment so you can learn and grow both professionally and personally. We offer a competitive benefits package including Medical, Dental, Vision, Life, Disability and a 401k Plan with a generous employer match. In addition, we offer a casual dress environment and plenty of opportunities for training and career advancement.

Ontellus is an Equal Opportunity Employer.

Ontellus requires pre-employment background checks and drug screening.

Company Description

Ontellus empowers insurance carriers, self-insured corporations and law firms to reduce costs, make informed decisions and accelerate claims resolution. As the nation’s largest, privately-held records retrieval provider, Ontellus leverages decades of experience and cutting-edge technology to deliver impactful products and client-centric services within industry-leading turnaround times.