At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Market Access

Job Sub Function:

Reimbursement

Job Category:

Professional

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson Innovative Medicine is recruiting for an Operations Manager, Patient Engagement Customer Solutions (PECS) Field Center of Excellence to be located in Titusville, NJ or Horsham, PA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

What matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson & Johnson Innovative Medicine therapies, to help overcome challenges to fulfillment, on-boarding, and adherence.

The Manager, Field Operations will report to the Associate Director, Field Operations and will work to track KPIs, identify insights, and develop innovative impact and deployment strategies for flawless implementation and execution of field operational and training capabilities across all PECS Field Reimbursement teams.

Primary Responsibilities:

• Primary responsibilities include:

  • Analysis of current deployment/execution practices to assess effectiveness

  • Creating operational processes and efficiencies

  • Leading implementation of strategic initiatives to enhance operational excellence across the Field Reimbursement organization

  • Utilization of data to develop strategies and tactics that increase FRM operational efficiency

  • Collaborating with relevant stakeholders, including but not limited to Technology Services, PECS Solutions Teams, Commercial Operations & Deployment, AI for Patient Engagement & Advanced Analytics, Legal, Medical and Regulatory to define and execute strategy in a matrixed environment

  • Support operations aligned to key field reimbursement execution initiatives (e.g., product launches, technology enhancements, team expansions, and team structure changes)

  • JIRA Management: Serve as the business product owner for system triaging and enhancement requests. Collaborate with technical teams to identify optimal solutions, influence prioritization, and ensure timely delivery aligned with key performance indicators.

  • Project Management: Lead the execution of critical system updates and enhancement initiatives. Own relationships with technical stakeholders, facilitate regular meetings, and drive alignment. Develop operational insights and provide actionable recommendations to support informed decision-making across all levels of the organization.

  • Collaborate across departments and business solutions teams to create shared goals, alignment, and accountability across stakeholders

  • Identify and shape innovative learning and development opportunities to enhance operational enablement tools and training curriculum. Ensure training content and materials comply fully with HCC, Regulatory, and Company guidelines and receive appropriate approvals.

  • Collaborate with peers, National Directors, and Associate Directors to ensure consistency, leverage resources, and share best practices.

  • Ensure compliance with HCC, Regulatory, and Company guidelines when facilitating content and conduct business in accordance with the highest ethical and legal standards.

  • Facilitate workshops at National and District meetings by coordinating efforts, materials, and participants to maximize engagement and enhance field learning.

Qualifications:

Required

• A minimum of a bachelor's degree is required.

• A minimum of 5 years of relevant business experience in sales, field reimbursement, marketing, commercial operations, or training functions.

• Experience in operations and internal systems management

• Expertise with all Microsoft applications (Excel, Word, PowerPoint, etc.).

• Excellent written and oral communication, facilitation, and platform skills.

• Possess strong analytical thinking abilities, demonstrate strategic thinking and planning and work well in a matrix environment without direct line authority

• Familiarity with data visualization and business intelligence tools such as Tableau, Sales Force, Veeva, or similar applications is a plus.

• This position is home office based in Horsham, PA, and/or Titusville, NJ, and requires up to 25% travel.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is:

$100,000-$172,500

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

Push the boundaries of science to transform health—and your career.

Join us and advance life-changing treatments for people who need them most. At Johnson & Johnson, our focus is on improving global health equity and developing MedTech and pharmaceutical innovations that impact the future of health. Using AI and robotics to transform surgery or helping data scientists and clinicians formulate new ways to diagnose and treat disease, this work may sound like sci-fi, but it’s all science, all real, and could be your career. Whatever your background, skills, or career goals, there’s a place for you to help solve some of the world’s most pressing health challenges with us.

Accelerate your career while changing the world.

Each of our broadly-based family of companies offers an inclusive and empowering culture and employee benefits (like paid time off to volunteer, transgender-inclusive and same-sex partner health insurance coverage, and more) designed to help you live your best life, however you define it. And our best-in-class learning and development approaches, mentorship, and access to innovators across the world will help you grow your skills and reach your career goals. Because when you're at your best, nothing stands between you and your next breakthrough.