At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Supply Chain Deliver

Job Sub Function:

Warehouse & Distribution

Job Category:

Business Enablement/Support

All Job Posting Locations:

Danvers, Massachusetts, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Field Service Operations Support , to be in Danvers, MA.

Job Summary

The Field Service Operations Support will assist team in multiple areas within the Operations department and will be responsible for flawless execution of service contracts into ERP and CRM systems as they pertain to service revenue and service delivery. They will also be responsible for working with the service teams to ensure the timely and accurate delivery of service execution for the Danvers service depot for all required preventative maintenance by following up with customers and field team to ensure meeting contracted Service deliverables. Other duties will include support for service-related activities described below.

Duties and Responsibilities

• Actively participate in contract reviews to ensure accurate documentation prior to contract acceptance and entry

• Work with Service Operations Team to ensure real time entry of service agreements post execution from customer to meet month end deadlines

• Determine and report on service forecasting as it pertains to outstanding service agreements and meeting on time delivery of service

• Assist with return of product in need of required preventative maintenance/Field Change Notices as needed to ensure on time delivery of service

• Monitor, update and enhance work instructions for service operations as new products come to market and enhancements are made to existing CRM, ERP and Service systems

• Support service operations team with retrieving service loaners at conclusion of service or ancillary need

• Support of service operations activities to ensure scalability of current and future products

• Support Business Process Leader for testing of new business integration projects

• Support Operations & Finance Teams with Service Aging follow ups as needed

Qualifications - External

• Vocational, Certificate, Technical or Associates degree required, BS/BA Business or Healthcare discipline is preferred

• Work Experience at least one year, customer service focused

• Positive attitude, well organized, and detail oriented

• Excellent communication (both written and oral) & strong customer service skills

• Execute and prioritize tasks in a timely manner with minimal supervision

• Able to interact well cross-departmentally and with external customers

• Knowledgeable with regulatory guidelines pertaining to medical device

Preferred Qualifications:

• SAP and Salesforce knowledge preferred

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ( ra-employeehealthsup@its.jnj.com ) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

$21-34/hour

Additional Description for Pay Transparency:

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. · Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. · Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). · Employees are eligible for the following time off benefits: o Vacation – up to 120 hours per calendar year o Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year o Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year · Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Push the boundaries of science to transform health—and your career.

Join us and advance life-changing treatments for people who need them most. At Johnson & Johnson, our focus is on improving global health equity and developing MedTech and pharmaceutical innovations that impact the future of health. Using AI and robotics to transform surgery or helping data scientists and clinicians formulate new ways to diagnose and treat disease, this work may sound like sci-fi, but it’s all science, all real, and could be your career. Whatever your background, skills, or career goals, there’s a place for you to help solve some of the world’s most pressing health challenges with us.

Accelerate your career while changing the world.

Each of our broadly-based family of companies offers an inclusive and empowering culture and employee benefits (like paid time off to volunteer, transgender-inclusive and same-sex partner health insurance coverage, and more) designed to help you live your best life, however you define it. And our best-in-class learning and development approaches, mentorship, and access to innovators across the world will help you grow your skills and reach your career goals. Because when you're at your best, nothing stands between you and your next breakthrough.