Guest Services Representative- Variabel Full Time- South Seminole Hospital Orlando Health South Seminole Hospital is a comprehensive community hospital serving the residents of Seminole County for more than 30 years. Our dedicated physicians, nurses, clinicians and support team are committed to delivering quality, compassionate care. Equipped with the latest technology and expertise to perform advanced diagnostic, medical and surgical procedures, we also offer many community-based prevention, wellness and outreach services. Summary: Provides directions to guests/team members within the hospital system, and the Orlando area. Education/Training: High School diploma or equivalent. Licensure/Certification: Heart Saver AED course completion within 90 days of hire. Experience: Two (2) years of experience in a customer service setting. Essential Functions: -Escorts guests to their in-hospital destinations as needed. -Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. -Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. -Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. -Assists Social Service with transportation and hotel or flight arrangements for patients and their families. -Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. -Maintains compliance with all Orlando Health policies and procedures.