GUEST RELATIONS REP I - LABOR AND DELIVERY Owensboro Health·OBORO HEALTH REGIONAL HOSPITAL·LABOR AND DELIVERY Owensboro,KY Patient and Guest Services Part-time,Nights,630p-7a Posted10/30/2018 Req #10093 Job Summary -Acts as a liaison between guests, staff and patients to respond to all information inquiries. Job Responsibilities -Receives, screens, routes and/or responds to all incoming telephone inquiries. -Greets all guests and provides proper directions or instructions based on guests' needs. -Facilitates visitor flow in and out of the department. -Updates diet orders and verifies patient diet upon tray deliveries. -May monitor tube system and handle medications in accordance with medication safe handling practice. -Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in Electronic Medical Record (EMR), assembling paper-lite chart and assisting with patient bed placement. -Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments. -Serves as a central information resource to physicians, family, coworkers and health team. -Arranges for patient transport services. -Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action. -Facilitates communication among patient care team. -Maintains centrally accessible resource materials (phone books, quick reference for supplies). -Serves as a resource regarding electronic medical record (EMR), requests outside medical records. -Scans documents into Electronic Medical Record (EMR). -Break down charts and take to Health Information Management. -Cleans/organizes work area upon arrival. -Checks copiers/printers at beginning of shift. -Enters work orders and orders supplies. -Maintains nourishment stations, waiting rooms and consultation rooms. Organizational Responsibilities -Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation. Education -High school diploma, General Equivalency Diploma (GED) or higher required. Licensure/Certification/Registration -Certified as a Basic Life Support (BLS) Healthcare Provider preferred. Work Experience -No experience required. Skills and Attributes -Requires critical thinking skills, decisive judgment and works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. FLSA Classification -Non-Exempt Disclaimer -This description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all areas. Additional Position Related Details -Populations Served -Training is provided relevant to the population served, based on scope of care of the service assignment. -Physical Requirements -Activity and Frequency: -Bending/Stooping - Never -Climbing - Never -Keyboard Data Entry - Frequently -Kneeling - Frequently -Lifting/Moving Patients - Never -Lifting/Carrying (Non-Patient) - 0-25 lbs - Never -Lifting/Carrying (Non-Patient) - 25-75 lbs - Never -Lifting/Carrying (Non-Patient) - over 75 lbs - Never -Pushing/Pulling - 0-25 lbs - Never -Pushing/Pulling - 25-75 lbs - Never -Pushing/Pulling - over 75 lbs - Never -Reaching - Frequently -Repetitive Foot/Leg Movements - Never -Repetitive Hand/Arm Movements - Never -Running - Never -Sitting - Frequently -Squatting - Never -Standing - Frequently -Walking - Frequently -Audible Speech - Frequently -Hearing Acuity - Frequently -Taste Discrimination - Never -Vision: Depth Perception - Frequently -Vision: Distinguish Color - Frequently -Vision: Seeing - Far - Frequently -Vision: Seeing - Near - Frequently -Exposures -Owensboro Health is committed to providing a safe working environment including training and access to person protective equipment necessary to this position. While performing duties of this position, occupational exposure to bloodborne pathogens is present for all employees.