Resolution Specialist Partners HealthCare(PHS) 337 reviews - Somerville, MA About Us As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. Were focused on a people-first culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development?and we recognize success at every step. Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. General Overview Under the general supervision of the Corporate Manager of Client Services or his/her designee, the Resolution Specialist operates within the established organization and departmental policies and procedures. The Resolution Specialist provides support to PHS Customers and Suppliers. The Resolution Specialist will have extensive contact with PHS Suppliers, PHS Customers (Research, Clinical and Administrative), PHS Support departments i.e. Accounts Payable, and PHS Supply Chain Management Staff. Principal Duties and Responsibilities * Review and resolve all invoice match exceptions for both central and departmental buyers. * Resolves all exceptions marked in P/S and GHX from confirmation. * Provide reports to CMG detailing Item File issues.

• Run queries to determine orders with missing confirmations and subsequently queries to identify which exceptions need to be resolved. * Obtain missing confirmations from vendors (GHX and non-GHX). * Daily and/or weekly work on reducing PO/Invoice matching reports. * Route, follow up and expediting of purchase orders and customer requests. * Resolve purchase order and accounts payable problems with suppliers and end user customers. * Utilizes a computerized/automated materials management system(s) which includes EDI processing, PeopleSoft web-based vendor direct programs (punch out vendors), and GHX. * Cooperates with team members to ensure the smooth operation of the department. * Other duties as requested by Manager of Purchasing and/or designee. Ensures proper communication and customer service throughout department. * Acts as a model to department staff to demonstrate appropriate and professional manner for dealing with all customers. * Respects and maintains the confidentiality of all patient, physician, and hospital related information. * Cooperates and communicates in an effective, professional manner with supervisor, management, peers, general staff, physicians, other personnel. * Encourages open communication and verbalization of opinions among staff in attempt to identify and resolve problems. Qualifications Qualifications Bachelors degree or equivalent education preferred with one to three years experience in purchasing, operations, accounts payable, information systems, and/or customer service support related work preferred. Skills/Abilities/Competencies * Requires excellent organizational skills. * Requires excellent verbal, written, and communication skills. * Requires the ability to work independently, take initiative and prioritize tasks. * Able to work as a team member. * Knowledge of basic computer systems (ex: Microsoft Outlook, Microsoft Office) and preferably PHS applications (ex: PeopleSoft, GHX). EEO Statement Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Primary Location : MA-Somerville-Assembly Row - PHS Work Locations : Assembly Row - PHS 399 Revolution Drive Somerville 02145 Job : Purchasing/Materials Mgmt-Other Organization : Partners HealthCare(PHS) Schedule : Full-time Standard Hours : 40 Shift : Day Job Employee Status : Regular Recruiting Department : PHS Supply Chain Management Job Posting : Jul 17, 2018 Partners HealthCare - 1 day ago - save job - apply on company site Apply On Company Site Other jobs you may like Sterile Central Technician Northeast Physicians Organization Beverly, MA 4 days ago Easily apply Administrative Assistant IT Resource Solutions.net, Inc. Cambridge, MA 3 days ago Easily apply Quality Improvement Specialist Partners HealthCare(PHS) Boston, MA Partners HealthCare - 3 days ago Medicare Identification and Coordination Proj... University of Massachusetts Medical School Charlestown, MA 13 days ago Patient Accounts Resolution Specialist - Phys... Boston Medical Center (BMC) Boston, MA Boston Medical Center - 30+ days ago * Resolution Specialist jobs in Somerville, MA * Jobs at Partners HealthCare in Somerville, MA * Resolution Specialist salaries in Somerville, MA Partners HealthCare(PHS) Partners HealthCare(PHS) 337 reviews As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume