Position Title: COVID Care Resource Coordinator

Reports to: Care Resource Supervisor

Location: Remote

Position Type: Full Time, Temporary, afternoons and evenings

Project Overview:

The current COVID-19 pandemic exceeds the existing Massachusetts Department of Public Health and Local Boards of Health ability to perform contact tracing. As a result, many people are unaware that they are a contact of a person with COVID-19. Contacts may have asymptomatic or mildly symptomatic COVID-19 and can unwittingly spread the virus in the community. To break the chain of transmission, contact tracing and isolation must be scaled-up rapidly.

To support the Department of Public Health (DPH), Partners In Health (PIH) will hire, train and supervise a large team of community contact tracing staff across Massachusetts. The aim of this will be to call every person diagnosed with COVID-19, gather their contacts, and proceed to call every contact in Massachusetts. In tandem with Commonwealth-wide effort to increase testing and improving communication and implementation of isolation and quarantine this will fortify efforts to control the pandemic in Massachusetts.

Position Overview

COVID Care Resource Coordinator (CRC) as a core component of the Community Tracing Collaborative (CTC) and are charged with supporting individuals requiring additional support from the CTC, such as help identifying sufficient food. CRCs also do community outreach on themes that have emerged as needs.

Responsibilities

• Identify common needs amongst COVID-19 patients and search for local solutions. This could include food banks, mental health services, visiting nurses, and other community programs helping patients in need and/or people in isolation or quarantine
• Assist with phone calls the team is responsible for, including contacting people with COVID-19 to find out their contacts, as well as calling contacts and informing of their exposure and arranging for testing
• Maintain daily contact with supervisor
• May be tasked with mentoring other staff on proper CRM usage and protocol adherence through one-on-one support or broader training sessions, leveraging a library of approved documentation
• May be tasked with providing feedback on CRM or protocol development and/or escalating issues to other CTC teams for clarification or improvement
• Other duties as assigned

Qualifications

• Social work degree or other experience in social work preferred
• Familiarity with and experience working in Massachusetts health system
• Candidates preferred to have experience working with community resources and social services in different parts of Massachusetts that can inform connecting patients with COVID and their families to local resources. (Please indicate what location on your application)
• Ability to exhibit a professional, positive attitude and work ethic
• Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals and individuals in distress
• Excellent organizational and communication skills
• Critical thinking and sound judgment required
• Ability to handle confidential information with discretion and professionalism
• Proficiency with computers
• Must have access to good/reliable WiFi
• Technology requirements: PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and personal mobile device to use for this job. A headset is preferred
• Massachusetts Resident preferred
• Availability to work afternoons, evenings and weekends strongly preferred
• Fluency in Spanish, Portuguese or Haitian Creole is a distinct advantage; please mark this on your application

Organizational Profile

Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change.

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Kazakhstan, Malawi, Peru, Mexico, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with?a number of?governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.