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Peer Navigator

Pathways Community Services

Peer Navigator

San Diego, CA
Part Time
  • Responsibilities

    Welcome to Pathways of California’s career website! If you are passionate about helping others and enthusiastic about your future, we want you to join our team!

    Our company is known for an unwavering commitment to exceptional value and recovery-focused, quality care. We are experts in the field of behavioral health care, providing cutting-edge mental health and substance use community-based services and offer a dynamic employment experience! Pathways offers competitive salaries and benefits, comprehensive on-boarding and job training, a supportive learning environment, ongoing education in the use of evidence-based, promising practices and much more! We have over 30 outpatient behavioral health locations nestled throughout our communities located in Kern County, Los Angeles County, Orange County, and San Diego County.

    Pathways is seeking an innovative and purpose driven individual to join our team as a Part-Time Peer Navigator.

    San Diego First Responder’s Behavioral Health Program is a peer supported First Responder helpline and educational services to increase access to mental health and substance disorder services for first responders in San Diego County, and reduce the stigma and barriers associated with accessing such services.


    A Peer Navigator has direct lived experience as a First Responder, has a family of origin member as a First Responder or has extensiveexperience working directly with First Responders. Peer Navigators are fully integrated team members who provide highlyindividualized services and have the innate ability to build trust and relationships with callers. The insight resulting from thisrelationship is extremely useful in encouraging continued follow through with accessing services and taking a step toward the callersrecovery.

    Essential Duties/Responsibilities

    Carry out duties as a member of the team, under the direction of the Program Manager. Specific job responsibilities will varydepending on education and experience.

    Use of personal vehicle is required. May be asked to attend outreach events.

    Perform navigation and linkage for callers, problem solve options, provide follow up, as well as offer encouragement.

    Support and communicate with callers timely to answer questions, while making a difference in our Call Center/CallerRelationships. Answer calls immediately and provide professional/supportive support while providing referrals/ linkages

    Provide practical help and mentoring, advocacy, coordination, individualized support, problem solving and direct assistanceto help callers obtain the necessary services.

    Develop effective working relationships with agencies and organizations to advocate for First Responders.

    Document all activities as required.

    Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients.

    Other duties assigned or necessary to support the program and/or the company.

    Recovery Requirements

    Provide the best customer care possible.

    Identify and build upon the strengths of clients, coworkers, and the communities we serve.

    Support clients’ steps towards Recovery and Wellness.

    Create an organizational culture that respects and celebrates the diversity of our clients.

    Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in theindustry.

    Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes.

    Provide outreach and develop relationships with community partners Works under direct supervision from the Program Manager.

    Education/Licensing Requirements

    Education and/or Experience

    High school diploma or general education degree (GED) required with computer or business courses.

    Bachelor’s degree preferred but not required.

    Lived experience as a first responder or has family members as a first responder. Preferred history of being a consumer ofmental health and/or substance use services.Certificates, Licenses, Registrations

    Proof of: valid California driver’s license and auto insurance, as well as proof of education are required. Prior behavioral health experience preferred.

    Knowledge, Skills and Experience

    Knowledge of ways to encourage First Responder community to accept opportunities for assistance with communityproviders to explore and regain strengths, skills, and/or talents that may be inherent in individual consumers and to becomemore social, through community events and outings, as well as within the program’s internal activities.

    Skills to provide essential expertise and consultation to the First Responder community, to promote a culture in which eachcallers’ preferences are recognized, understood, respected

    Knowledge of community resources and connections and experience working with peers.

    Excellent organizational skills, interpersonal skills, and communication skills are a must.

    Basic-Intermediate computer skills.

    Ability to effectively prioritize and manage time.

    Ability to develop and maintain strong working and professional relationships with a wide range of community agencies and organizations.

    Knowledge of how to obtain and record accurate information for case documentation and other reports.

    Knowledge of the needs and difficulties faced by consumers

    Possess effective oral and written communication skills.

    Ability to communicate the First Responder experience and perspective at all levels within the mental health system and the community.

    Physical Requirements

    Primarily Remote Position. May be called to work from an office or attend required in-office staff meetings based on need. Requires extensive sitting with periodic standing and walking.

    May be required to lift and/or move up to 20 pounds.

    Requires significant use of computer, tablet, phone and/or general office equipment.

    Needs adequate visual acuity, ability to grasp and handle objects.

    Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

    Will require outreach, engagement, training and education to groups of First Responder organizations

    Will use personal car or vehicle as required for travel and/ or transportation.

    May travel for meetings, training, etc. as needed.



    Employee Referral Bonus Program

    Bi-Weekly Pay


    Employee Assistance Program

    Perks @ Pathways (student loan refinancing, pet insurance, Verizon wireless discount, movie, hotel, concert and sporting event discounts)

    If you're #readytowork PATHWAYS CA is #readytohire!

    Not the job you’re looking for?

    Pathways has a variety of positions in various locations; please go to click on “Apply Here” icon in the upper right-hand corner and click on the location near you from the drop-down menu.

    To Learn More About Us:

    Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.

  • Industry
    Hospital and Health Care