Summary

Patient Access

Responsible for the daily operations of the clinic-based registration activities

Serves as liaison between clinics and RC support teams

Oversees primary patient access workflows including but not limited to:

Benefit verification process

Registration accuracy

Service pre-payment/upfront collections

Patient throughput

Obtainment of any needed authorization for services.

Reviews and monitors patient access key performance metrics

Develops strategic direction for long-range registration improvement

Ensures clinics are appropriately staffed for registration needs

Provides onboarding support and ongoing education for registration staff

Other duties as assigned

BA degree in related field

Minimum 5 years healthcare leadership experience in front office environments

Ability to travel

Qualifications

Educational Requirements

High School diploma

1-3 years related experience in call center customer service environment

Physical Demands/Work Environment (optional)

Office environment. Sitting and keyboarding for extended periods of time. Frequent telephone use. High attention to detail and ability to focus. Moderate noise level.