JOB SUMMARY:
The Patient Financial Services (PFS) representative will serve as a primary support to Petersburg Medical Center (PMC) patients regarding any concerns related to billing, self-pay balances, insurance payments, and all other patient financial matters. This position will also help in collection of patient payments, coordinating payment agreements and assisting in patient financial counseling.

RESPONSIBILITIES INCLUDE (not limited to):
o Provide patients with outstanding service; answer incoming patient phone calls and make outbound collection calls on open balances
o Update patient insurance, confirming eligibility and queue claims for billing; demographic and guarantor information in the Patient Accounting System
o Act in a professional manner and treat patients, co-workers, and leadership with respect at all times
o Troubleshoot and identify patient billing issues to resolve them to patient’s satisfaction
o Ability to explain and discuss PMC and PFS policies for better patient understanding
o Educate patients about third party and insurance processes, their plan benefits, and how they affect patient balances
o Evaluate accounts from both an insurance and self-pay perspective & evaluate accounts for self-pay refunds

QUALIFICATIONS: High school graduate, college helpful. This position requires some accounting knowledge and strong customer service skills. Good organizational, follow-through and communication skills are required. Employee must be committed to meeting quality standards, maintaining confidentiality of patient information, and working as a team. Evident/Cerner EMR experience preferred. Experience with Excel, Word and Outlook preferred