At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Medical Affairs Group

Job Sub Function:

Medical Affairs

Job Category:

People Leader

All Job Posting Locations:

Pittsburgh, Pennsylvania, United States of America

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a hybrid Pharmacy Operations Supervisor located in Pittsburgh, PA.

#Li-Hybrid

Purpose:

The Pharmacy Operations Supervisor for Patient Service Center (PSC) plays a crucial role in the oversight of clinical pharmacists and pharmacy technicians. This role oversees positive patient therapeutic outcomes by assessing therapy appropriateness, including coordination with other health care professionals, providing clinical and distributive pharmacy services for all medications dispensed by Access Therapy Center. The role is responsible for safe and efficient methods for coordination of patient care and provides clinical drug information to meet the needs of the patient and their healthcare team.

Responsibilities:

• Supervise pharmacy technicians, pharmacy interns, rotation students, pharmacy fellows, and clinical pharmacists during course of daily activities.
• Assist in verifying prescription drug orders for accuracy and clinical appropriateness.
• Communicates with medical providers’ offices for order clarification and coordination of care to ensure optimal therapeutic outcomes.
• Coordinate with pharmacy programs to complete prescription and shipment tasks.
• Communicate with patients regarding prescribed therapies to promote optimal patient outcomes.
• Oversee drug inventory receival and reconciliation for Access Therapy Center non-commercial pharmacy
• Track operational metrics, prepare regular reports for management, and provide recommendations for workflow improvements and process enhancements.
• Handle escalated patient concerns and logistical issues promptly, ensuring timely resolutions and maintaining patient satisfaction.
• Manage the pharmacy schedule including the on-call program
• Assist with interviewing, hiring, onboarding and training for new or current employees.
• Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA).
• Identify inefficiencies and recommend improvements in workflows, systems, and procedures to increase productivity and improve the patient experience. Work with cross-functional teams to implement new strategies and best practices.
• Participate in building and maintaining respectful, collaborative internal/external team relationships, exercising and encouraging positivity.
• Participating in on-call emergency program.
• Up to 15% travel may be required
• Other duties as assigned.

Required Qualifications:

• Doctor of Pharmacy or Registered Pharmacist degree from an ACPE accredited institution
• Active and unrestricted Pharmacist licensure for Commonwealth of Pennsylvania
• Minimum of 6 years’ experience in a supervisory role in a non-commercial pharmacy, specialty pharmacy, or retail pharmacy
• Proven leadership skills with the ability to inspire and motivate a team, while also maintaining accountability.

Preferred Qualifications:

• Certified Specialty Pharmacist (CSP) certification
• Ability to exercise independent judgment.
• Ability to manage deliverables in a fast-paced environment.
• Exceptional customer focus, collaboration, initiative, results-oriented, business solution-oriented capabilities

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Push the boundaries of science to transform health—and your career.

Join us and advance life-changing treatments for people who need them most. At Johnson & Johnson, our focus is on improving global health equity and developing MedTech and pharmaceutical innovations that impact the future of health. Using AI and robotics to transform surgery or helping data scientists and clinicians formulate new ways to diagnose and treat disease, this work may sound like sci-fi, but it’s all science, all real, and could be your career. Whatever your background, skills, or career goals, there’s a place for you to help solve some of the world’s most pressing health challenges with us.

Accelerate your career while changing the world.

Each of our broadly-based family of companies offers an inclusive and empowering culture and employee benefits (like paid time off to volunteer, transgender-inclusive and same-sex partner health insurance coverage, and more) designed to help you live your best life, however you define it. And our best-in-class learning and development approaches, mentorship, and access to innovators across the world will help you grow your skills and reach your career goals. Because when you're at your best, nothing stands between you and your next breakthrough.