• Works as part of a team in resolving requests in Pull Department, Pull Rx, Letter processing, and Controls exception across ESI as needed.

• Pull Department responsibilities require walking, standing, and repetitive up and down lifting of boxes weighing 35lb and repetitive pulling of prescriptions 95% of the work time.

• Pull Rx responsibilities will include pull, copy, fax, and processing.

• Letter processing will need to provide data entry, type customer service notes, and own total member correspondence.

• Controls exception will include data verification, QA, and exception processing.

• Adhere to strict HIPAA regulation especially when communicating to others outside of Express Scripts.

• All team members will be expected to work as per Policies and Procedures (P &P) and Work Instructions with onsite or offsite departments, internal or external to the company as directed.

• The weights listed in Essential Functions will vary as size and needs of the department change.

• All team members are expected to work with Supervisors and Management to cross-train and develop proficiency across all functional areas of the job.

ESSENTIAL FUNCTIONS

• Process letter requests by manual or automated databases, typing customer service notes in system, pulling Rx, and processing member correspondence

• Work Rx pull requests, rescan, and work with RPh to obtain appropriate documentation to resolve request

• Controls work includes data input / validation , Quality Assurance (QA), Prescriber and Patient outreach, and working with RPh and Pharmacy per work instructions, P&P, management direction, or any national or state regulations

• Participate in Lean and Continuous Improvement efforts internal and external to the department

• Perform all QA tasks as identified

• Complete and process data for reporting needs

• Prepare and organize work for storage both on and offsite

• Additional duties as assigned

• High school diploma or GED

• Flexibility to work a shift Monday thru Friday, 1:30 pm to 10:00 pm

• Pharmacy technician license / certification / registration as required by state laws

• 0-1 years relevant pharmacy technician experience

• Clerical experience preferred

• Basic math skills and general PC knowledge including Microsoft Office, Internet, and email required

• Strong verbal and written communication skills desired

• Strong attention to detail, accuracy, and quality

• Ability to adapt and work collaboratively in a dynamic environment to learn quickly, solve problems, and make decisions with minimal supervision

• Ability to work in a fast-paced, production environment

• Willingness to work a flexible schedule to accommodate peak volume times

• A willingness and ability to learn internal systems/processes/programs as needed

Our Enterprise Operations Management and Integration Division (EOMI) enables the organization to reach its business goals by optimizing operational performance. They accomplish this through a shared service model, utilizing specialized resources and providing cross-functional insight to ensure quality and consistency for our members and clients.

This group is made up of several key teams including Strategic Initiatives, Quality Monitoring, Audit Relations and Training, Analytics and Process Improvement and Service Delivery.

Comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is a pharmacy services company putting medicine within reach. Through bold action, specialized care, data insights and innovative solutions, we deliver smarter pharmacy services – making healthcare more affordable and accessible for millions of people.

Our legacy of innovation and bold action is seen throughout our company’s 30 years. We have successfully helped patients and clients overcome great challenges in healthcare by doing two things incredibly well: taking care of patients and controlling costs. Our continued success relies on our commitment to do what’s right for our patients and clients and to always keep patients at the center of everything we do.

Headquartered in St. Louis, Express Scripts is the nation’s largest pharmacy benefit manager. We provide network-pharmacy claims processing, home delivery pharmacy care, specialty pharmacy care, benefit-design consultation, drug utilization review, formulary management and medical and drug data analysis services. Express Scripts also distributes a full range of biopharmaceutical products and provides extensive cost-management and patient-care services.