Title Team Support Staff, Hospital Based Services Location Greater Grand Rapids, Michigan Area Full-Time/Part-Time Full-Time Shift Days Description Position Summary: According to general directives and established departmental and/or PRCMHS policies and procedures, performs administrative support duties including but not limited to typing correspondence, maintaining department records, distributing mail, and scheduling. The Team Support Staff must demonstrate excellent customer service and have enthusiasm about the program and the Pine Rest organization. This is a full-time 40 hour per week position and hours will be Monday-Friday 8:30am - 5:00pm. Principal Duties and Responsibilities: Offers administrative support through phone and in person including but not limited to the following tasks: greeting and directing visitors or patients, answering questions based on knowledge of department/organization, appropriately transferring and screening calls, maintaining calendars of supervisor(s) and members of the work group, and inputting data in computer system. Maintains department specific files that may be sensitive in nature. Performs record-keeping duties including the following: sorts, classifies, and files semi-complex records, posts appropriate information onto data entry screens, checks and verifies moderately complex arithmetic data, performs routine computations, creates simple queries or may request reports from other data based systems. In clinical areas, maintains medical records, including assisting physicians in completing medical records. In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc. May be responsible for data entry into Pine Rests Electronic Medical Record System. May transcribe clinician or other staff dictation and/or edit documents given from supervisors or others. Calculates charges, collects, and verifies chargeable for therapies / procedures (in clinical areas) and follows up on balances accordingly. May order supplies. Must be able to maintain composure in environments of elevated stress levels. May support clinicians directly with office support or the transition clinic May manage the personal funds of persons served. May track restitution plans/payments. May be responsible for maintaining program documentation, both program and person served specific. Updating program documents as necessary. May support and promote a recovery focused environment and person-centered approach within the program. May be responsible to demonstrate commitment to Relationship Based Case in Hospital Based Services. Responsible to role model the mission and values of the organization, presenting a professional image that is projected in appearance, attitudes and behaviors, time management and communication skills. Provides spiritual, emotional, social, mental and physical support to patients. Must maintain annual training and demonstrate competency in the required programmatic training. Performs other duties or functions as assigned. Position Requirements Required/Desired Qualifications: Education, Training, and Experience: A minimum of one year of related work experience in order to direct workflow and to effectively prioritize workload preferred. Position requires completion of high school (or equivalent) diploma. Preferred experience using Microsoft Office Suite Additional training may be required through formal education or through seminars. Specific skills, knowledge, and abilities: Ability to provide care/service within the scope of: Holding a conviction to express Christs love and compassion to recipients of services, coworkers, and surrounding communities through integrity, stewardship, empowerment, the promotion of diversity, and professional excellence. Ability to provide cultural competent care with a wide range of individuals in a diverse community setting. The candidate may be required to have a valid Michigan drivers license and ability access to access Pine Rest Transportation Vehicles for the performance of job duties. Ability to collaborate in an interdisciplinary team environment. Interpersonal skills necessary in order to communicate effectively with persons served families, and employees. Ability to schedule work in advance and set realistic timelines to meet goals. Moderate decision making skills are needed in order to process workflow. Problems encountered are of general limited complexity, and established policies and procedures are generally available. Moderate decision making skills are needed in order to process workflow. Problems encountered are of general limited complexity, and established policies and procedures are generally available. About the Organization Pine Rest is a nonprofit, free standing, behavioral health system founded in 1910 in Grand Rapids, Michigan. This comprehensive behavioral health center, coupled with the Pine Rest network of 18 outpatient clinics and satellite offices in Michigan and Iowa, provide individualized and group therapy for people of all ages and all levels of need. Pine Rest clinicians offer therapeutic services in behavioral health for people of all ages and all levels of need across the continuum of care within a Christian framework. Pine Rest has a 198-bed inpatient hospital program with a 36-bed child and adolescent inpatient and a large partial hospital program for adolescents. Additionally, Pine Rest has many inpatient services for adults, including: four 22-bed adult inpatient units each designed for a different level of acuity, a 22-bed co-occurring substance use disorder adult inpatient unit, a large adult partial hospital program, and a 26-bed older adult inpatient unit. The Pine Rest Community and Residential Services Division also provides a wide array of services. With over 220 residential beds across a variety of programs, including treatment for substance use disorders, homes for adults with intellectual and developmental disorders, adults with mental illness, and a program for youth aged 11-18 with extensive trauma histories focusing on trauma treatment and life skills programming. The Pine Rest Behavioral Health Solutions Division partners with behavioral health and medical organizations to increase access to psychiatry services and to provide a continuum of behavioral health and telepsychiatry services throughout many communities across the State of Michigan. Number of Openings 1 EOE Statement Pine Rest Christian Mental Health Services an equal employment opportunity employer and complies with the following: RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN Executive Order 11246, as amended, prohibits employment discrimination based on race, color, religion, sex, sexual orientation, gender identity, or national origin, and requires affirmative action to ensure equality of opportunity in all aspects of employment. PAY SECRECY Executive Order 11246, as amended, protects applicants and employees from discrimination based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees. INDIVIDUALS WITH DISABILITIES Section 503 of the Rehabilitation Act of 1973, as amended, protects qualified individuals with disabilities from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment. Disability discrimination includes not making reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or employee, barring undue hardship to the employer. Section 503 also requires that Federal contractors take affirmative action to employ and advance in employment qualified individuals with disabilities at all levels of employment, including the executive level. PROTECTED VETERANS The Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended, 38 U.S.C. 4212, prohibits employment discrimination against, and requires affirmative action to recruit, employ, and advance in employment, disabled veterans, recently separated veterans (i.e., within three years of discharge or release from active duty), active duty wartime or campaign badge veterans, or Armed Forces service medal veterans. Department None Specified This position is currently accepting applications.