Front Office Specialist Planned Parenthood of Pasadena and San Gabriel Valley, Inc. - Alhambra, CA Full-time, Contract Planned Parenthood is Americas most trusted provider of reproductive health care. Our skilled health care professionals are dedicated to offering men, women, and teens high-quality, affordable medical care. One in five American women has chosen Planned Parenthood for health care at least once in her life. For nearly 100 years, Planned Parenthood has promoted a commonsense approach to womens health and well-being, based on respect for each individuals right to make informed, independent decisions about health, sex, and family planning. Planned Parenthood Pasadena and San Gabriel Valley is seeking a Full time Front Office Specialist for our Alhambra Health Center. The Front Office Specialist is responsible for supporting the delivery of health care services. The Front Office Specialist facilitates the patient visit by registering patients, ensuring applicable eligibility and demographic information is accurately captured in the practice management system and interfacing with the patients and other health center staff to ensure high quality, efficient delivery of care and maximum reimbursement from 3rd party payers. Requirements * High School Diploma or the equivalent. * Insurance verification and charge entry experience highly preferred * One to two years customer service experience, preferably in a health care, medical or social services setting * Bilingual Spanish Required Qualifications * Willingness to maintain relevant knowledge about insurance, anatomy and physiology, methods of contraception, STDs, pregnancy, adoption, abortion, early prenatal care, community. * Ability to multi-task and must be detailed orientated. * Must be able to understand commercial insurance, MediCal and FPACT contract guidelines. * Some positions require bilingual (Spanish/English/Mandarin)skills. * Schedules require Saturday and/or evening hours. * Willingness to work and travel to other centers as needed based on health center patient demand. * Capable of maintaining professionalism and composure when under pressure. * Must have strong computer skills with knowledge of Microsoft Word, Excel, Outlook, and the Internet. * Must have the willingness and ability to adapt to change including advances in technology. * Must have excellent customer service and be committed to providing the highest level of customer satisfaction. * Supportive of the mission and goals of Planned Parenthood. Commitment to quality healthcare. Essential Duties and Responsibilities * Registers/Checks-in patients. * Accurately collect and enter demographic information. * Accurately assess fee category for sliding fee scale. * Correctly identifies patients insurance plan or provider group. * Posts charges to Electronic Practice Management System (EPM) for all pay types following established practices and procedures. Runs end-of-day reports as directed by Center Manager. * Ensures accuracy of charges from Electronic Medical Records System (EMR) for all pay types following established practices and procedures using Electronic Practice Management System (EPM). Runs end-of-day reports as directed by Center Manager. * Functions as charge entry specialist. Act as resource for other front office staff resolving problems and errors with charge entry. Contacts billing department personnel as necessary to help resolve clinic billing questions or problems. * Contacts insurance companies to obtain benefit information and authorization for services when needed. Competitive Compensation and Generous Benefits * Medical, dental, and vision options for you and eligible dependents * Free basic life/AD & D policy with additional coverage options * 401 (k) plan with employer match after one year * Flexible Spending account * Optional AFLAC coverage * Generous vacation and paid holiday benefits * Free medical services for employees * Employee Assistance Program * Free parking * Monthly office celebrations * Holiday celebrations * Language differential opportunities * Employee uniform service We look forward to receiving your resume and cover letter! Founded in 1933, Planned Parenthood Pasadena and San Gabriel Valley (PPPSGV) is one of the oldest Planned Parenthood affiliates in the country. PPPSGV is here to help women, men and families make informed decisions about their sexual and reproductive health, their lives and their future. In addition to competitive salaries, PPPSGV offers medical, dental, vision, flexible spending, long term disability and life insurance, as well as a 401k plan. PPPSGV is an Equal Opportunity Employer. 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