Project Manager, Quality Management
Job Description
Supports ongoing measurement and improvement activities in assigned areas including but not limited to: patient experience, safety, high reliability, regulatory readiness, clinical review, and/or organizational performance improvement, in support of quality functions. Facilitates and coordinates performance improvement initiatives. Responsible for analyzing desired program outcomes, developing implementation timelines and coordinating program details to ensure achievement of desired results. Functions as a project management expert, consultant, educator, researcher, and project coordinator. Facilitates the development, implementation, and adoption of process changes with the intent to improve clinical performance and outcomes. Works with multidisciplinary teams to develop educational materials and implement education plans regarding process changes. Assists in the design of PI activities and projects using quality improvement methodologies, tools, programs and processes related to assigned area.
Primary Responsibilities
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.
Uses project management skills to collaboratively develop and manage detailed project plans for quality and safety initiatives that effectively: track deliverables, capture dependencies and cross-program impacts, define milestones and critical paths, and maintain oversight of all project related tasks.
Work with Quality leadership in defining, prioritizing and achieving organizational objectives.
Coordinate project summary presentations and communication plans; supports Quality leadership in reporting out to sponsors, executives, and other internal stakeholders.
Exercises administrative judgement and assumes responsibility for decisions and results impacting the quality of services within the department.
Assists Quality leadership in operationalizing collaboration of care delivery improvement initiatives. This includes administrative operations as they relate to quality systems, business functions, and intra-departmental operational processes.
Effectively identify critical learning within initiatives and opportunities for upstream/downstream application.
Assures effective communication within the department and multidisciplinary workgroups. Demonstrates professional image when dealing with customers.
Serve as liaison for integrating system-level goals and strategies regarding safety, quality, and patient experience.
Manage projects/workstreams of varying scope and size to completion, applying knowledge of the program goals.
Seeks and identifies opportunities for improvement in clinical performance and outcomes, and/or patient experience to support the avoidance/reduction of adverse events, and the creation/enhancement of a culture of high reliability, patient safety, and excellence.
Identifies, researches and recommends opportunities and methods to improve performance, patient experience and/or staff efficiencies and effectiveness through operational process improvement activities.
Analyzes desired project outcomes; identifies interdisciplinary departments and facilitates team process to meet those outcomes.
Utilizes various performance improvement methodologies including Project Management, Lean, Six Sigma, change management, and any other necessary to complete the project in a timely manner.
Works with leadership to determine project timeline to ensure achievement of desired results.
Develops and maintains performance improvement project plans that include strategies for improvement, implementation status, and outcomes realized.
Provides regular communication to all necessary stakeholders as the project moves through its lifecycle. Works directly with department leadership and front-line team members to monitor progress and ensure timely implementation of strategies identified.
Creates proper sustainability plans ensuring the project or new process will be sustained.
Prepares presentations for Committees and Medical Staff related to projects and upon project completion provides senior leadership, directors, or managers, with a summary of project deliverables, additional areas of opportunity, and the sustainability plan.
Participates in or facilitates committees, project meetings, program meetings and task forces as assigned.
Participates and assists in preparing for licensure and accreditation surveys as assigned.
Participates in special projects and performs related duties as assigned.
In collaboration with Quality leadership meets with stakeholders and executives to review solutions and issues and to gain commitment on recommendations
Produces standardized and ad hoc reports
Performs other duties as assigned.
Qualifications
Education & Experience - Required
Bachelor’s degree required.
There (3) years’ experience in a health care setting focused on project management and/or performance improvement required.
Working knowledge of personal computers and Microsoft Office suite required.
Experience with report writing and PowerPoint presentations.
Education & Experience - Preferred
Knowledge, Skills, & Abilities
Strong verbal and written communication and presentation skills.
Must be detail oriented, organized and have the ability to multi-task.
Must possess the ability to effect change among groups from various departments, to coordinate/prioritize information and activities, and to problem solve.
Customer service orientation with exceptional communication and the ability to manage relationships and interactions across all levels of the organization.
Ability to manage multiple priorities and deadlines.
Familiarity and aptitude with project management approaches such as Agile and Scrum; as well as Kanban, LEAN, and similar tools.
Proficient in Microsoft office suite applications, mastery in visual displays of information.
Ability to develop a project charter accurately and completely.
Capacity to apply principles including, but not limited to, data collection and analysis, change management, organizational behavior, and strategic alignment.
Knowledge of healthcare quality and safety principles preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation: