Medical Assistant QueensCare Health Centers 11 reviews - Los Angeles, CA 90029 SUMMARY: The Medical Assistant (MA) reports to the Health Center Manager, or in some cases possibly the Assistant Health Center Manager, and is under the clinical supervision of the physician and/or nurse practitioner along with the Center Nurse. The MA is responsible for ensuring internal and external clients are provided with exceptional customer service. The MA job duties include but are not limited to promoting the integration of health center programs, including primary and specialty care, to sustain QueensCare Health Centers certification as a Level III Patient Centered Medical Home (PCMH); preparing and maintaining treatment rooms; draping and positioning patients; administering vaccines; performing phlebotomy services and on-site lab testing under CLIA Certification; providing patient education; documenting in the electronic health record; maintaining and stocking supplies and instruments for provider use; taking vital signs, and assisting as needed with patient care. The MA must be proficient in the use of the electronic health record and practice management systems. Additionally, the MA may perform non-clinical duties to include such responsibilities as patient appointment scheduling, registration, data entry, correspondence and other duties as assigned. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: * Supports and implements the organizations vision, mission and values. * Determines priorities and method of completing daily workload to insure that all responsibilities are carried out in a timely manner. * Performs all job functions in a professional and courteous manner. This includes answering all phone calls and emails timely and providing excellent customer service to internal and external customers. * Fosters and promotes a culture of service excellence and accountability. * Obtains and verifies two forms of patient identification (full name and date of birth) prior to rendering services. * Performs and documents vital signs: pain, pulse rate, blood pressure, weight, height, BMI, allergies, head circumference. Takes appropriate action for abnormal vital signs per established protocols. * Maintains documentation to ensure completeness, accuracy and timeliness including required logs, flow sheets, lab/x-ray results, recording telephone calls and prescription refill information in the patients electronic health record. * Performs, under the direction of the provider and standardized orders; electrocardiograms, ear lavages, vision tests, and skin tests. Collects non-invasive specimens, obtains blood samples via skin or venipuncture, etc. * Adheres to all infection prevention policies and procedures and properly disposes of biohazard waste and sharps. * Participates in carrying out PCMH functions including reporting, measuring performance and integrating key features of PCMH collaboratively with patients, physicians and practice teams. * Labels vaccines, medications and supplies properly with open date, initials and job title. Documents expiration date as required. * Maintains the cleanliness of the laboratory and patient areas utilizing infection prevention techniques. Ensures that the laboratory is stocked with necessary supplies and instruments prior to each patient exam. * Handles telephone calls in a highly professional manner. Responds in a prompt and accurate manner to all requests and inquiries. Demonstrates ability to problem solve and perform critical thinking. Adheres to all requirements regarding patient privacy and confidentially. * Demonstrates the ability to make decisions and exercise sound judgment. Demonstrates the ability to set priorities, and complete assigned duties in a timely manner. Understands the needs of others in relation to his/her responsibilities and uses good judgment when responding to requests from others. * Prepares reports clearly, neatly and accurately with complete documentation in a timely manner. * Follows all work through to completion in a timely, efficient manner in accordance with his/her assigned duties and responsibilities. Performs work in an honest and ethical manner with sensitivity to those affected by the decisions made. Consistently treats coworkers, vendors and the public, etc., with respect, courtesy, cooperation, and professionalism.