POSITION DESCRIPTION Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing YOUR LIFE'S BEST WORK. Positions in this function are responsible for investigating, recovering and resolving all types of claims as well as recovery and resolution for health plans, commercial customers and government entities. May include initiating telephone calls to members, providers and other insurance companies to gather coordination of benefits data. Investigate and pursue recoveries and payables on subrogation claims and file management. Process recovery on claims. Ensure adherence to state and federal compliance policies, reimbursement policies and contract compliance. May conduct contestable investigations to review medical history. May monitor large claims including transplant cases.

PRIMARY RESPONSIBILITIES:

• Provide expertise claims support by reviewing, researching, investigating, negotiating and resolving all types of claims as well as recovery and resolution for health plans, commercial customers and government entities
• Analyze and identify trends and provides reports as necessary
• Identify members who have duplicate coverage or have been injured and are pursuing a claim for damages
• Responsible for processing COB / Subrogation pended claims and electronic inquiries within company / department standards
• Work with providers, members, attorneys, other legal staff and third - party carriers regarding questions, problems or information
• Create and follow - up cases for possible third - party recovery, including contacting attorney / insurance carrier. Includes reviewing claims, generating letters
• Process / distribute incoming checks: update / complete the case file and documentation
• Review of monthly member past term reports, with verification of termination date and appropriate recovery steps based on company guidelines
• Process all overpayments identified by claims processing staff, COB staff, Subrogation staff and all Member Services Departments
• Maintaining recovery follow - up inquiries 30 days after initial letter if no response or payment received
• Interact with providers and / or members that are requesting details regarding the overpayments and / or desiring to set up payment plans
• Extensive work experience within own function
• Work is frequently completed without established procedures
• Work independently
• May act as a resource for others
• May coordinate others' activities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• High School Diploma / GED (or higher)
• 1+ years of experience in claims recovery and resolution
• Proficiency with a computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

PREFERRED QUALIFICATIONS:

• Knowledge of Subrogation, third party benefits and recovery
• Ability to create, copy, edit, send, and save spreadsheets in Microsoft Excel
• Ability to work in a Microsoft Access database

CAREERS AT UNITEDHEALTHCARE EMPLOYER & INDIVIDUAL. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is YOUR LIFE'S BEST WORK. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.