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Referral Coordinator

UnitedHealth Group

UnitedHealth Group

Referral Coordinator

Austin, TX +1 location
Full Time
Paid
  • Responsibilities

    Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.

    PRIMARY RESPONSIBILITIES:

    • Manage the internal / external referral process and daily referral reconciliation
    • Answers telephone and assists caller through the phone queue and back office phone line
    • Participate in clinic and market education/training, as needed and/or required
    • Maintains knowledge and ensures procedures are followed including referral guidelines and policies, privacy, and confidentiality
    • Deliver quality customer service, managing the referral process professionally and timely
    • Work independently and act as a resource or subject matter expert (SME) for others
    • Manage and prioritize tasks that may include compiling reports and spreadsheets
    • Maintain professionalism and positive service attitude with all internal and external customers / peers
    • Performs all other related duties as assigned

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  • Qualifications

    REQUIRED QUALIFICATIONS:

    • High school diploma or GED equivalent
    • 1+ years of Health Care related experience
    • Effective verbal and written communication skills
    • Strong customer service skills
    • Detail oriented with organizational and time management skills
    • Basic proficiency in Microsoft Office applications including: Excel, Word and Outlook
    • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

    Preferred Qualifications:

    • Medical Assistant experience
    • Knowledge of basic medical terminology
    • 1+ years of referral management experience
    • 1+ years of medical insurance experience
    • 1+ years of customer service experience
    • Bilingual English / Spanish

    Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

  • Industry
    Hospital and Health Care
  • Locations
    Austin, TX • El Paso, TX
  • Fun Fact
    UnitedHealth Group is working to create the health care system of tomorrow.
  • About Us

    A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.