Job Description

• Provide operational leadership to assigned dermatology practices, ensuring alignment with organizational goals and standards.
• Optimize scheduling, staffing models, and workflow processes to enhance patient access, provider productivity, and overall efficiency.
• Support recruitment, onboarding, and retention strategies in collaboration with HR and local leadership.
• Ensure consistent implementation of best practices across offices to maintain high standards of patient experience, compliance, and operational performance.
• Monitor and improve operational processes including inventory management, EMR utilization, and front desk operations.
• Partner with Revenue Cycle Management (RCM) teams to improve co-pay collections, charge capture, and claims resolution.
• Analyze financial metrics such as collections per visit, accounts receivable days, and cost efficiency; identify and implement improvements in front-end RCM processes (ex. eligibility verification, charge entry, copay accuracy).
• Track and analyze operational Key Performance Indicators (KPIs), including:
  • Practice volume (visits, encounters, utilization)
  • Staffing ratios (support staff to provider benchmarks)
  • Co-pay collection rates
  • Provider scheduling efficiency
• Present performance reports and recommendations to senior leadership; develop and execute action plans to address underperformance and sustain improvements.
• Collaborate with the Regional Vice President of Practice Operations to develop and execute regional strategies focused on growth, efficiency, and patient satisfaction.
• Lead integration efforts for newly acquired practices, ensuring operational readiness and cultural alignment.
• Serve as liaison between practice sites and corporate departments (Human Resources, Finance, IT, Compliance, RCM, Marketing) to streamline communication and resolve issues.
• Contribute to budgeting, forecasting, and strategic planning processes.
• Perform other related duties as needed.

Qualifications

Education and Experience:

• Bachelor’s degree in Healthcare Administration, Business, or related field required; Master’s degree preferred.
• Minimum of 7 years of progressive leadership experience in multi-site healthcare operations, preferably in dermatology or outpatient specialty care.
• Proven experience in revenue cycle management, staff development, and performance improvement.

Skills and Abilities:

• Strong leadership and team-building skills.
• Excellent analytical and strategic problem-solving abilities.
• Financial acumen with ability to interpret and act on operational data.
• Effective communication and interpersonal skills across all levels of the organization.
• Proficiency in EMR systems and Microsoft Office Suite.
• Ability to manage multiple priorities in a fast-paced environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent travel between practice locations within the assigned region.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional lifting of office supplies or equipment up to 25 pounds.
• Ability to walk, stand, and move throughout clinical and administrative areas.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office and clinical settings within dermatology practices.
• Fast-paced, dynamic healthcare environment with frequent interaction with staff, providers, and patients.
• May require occasional evening or weekend work to support practice needs or attend leadership meetings.
• Work schedule will be determined in coordination with management and are subject to change based on business needs and managerial discretion.

Additional Information

Job Type:

• Full-time
• #LI-SF1

Experience:

• Minimum of 7 years of progressive leadership experience in multi-site healthcare operations, preferably in dermatology or outpatient specialty care. (Required)

Education:

• Bachelor’s degree in Healthcare Administration, Business, or related field required; Master’s degree preferred (Required)

Integrated Dermatology and it's entities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.