Job Description

** General Summary**

• Under general supervision, processes necessary highly sensitive requests for Protected Health Information (PHI) relating to subpoenas, court orders, and summons and certifies information as required. Interacts daily with a variety of external requestors by providing front-line customer service to attorneys, clinicians, patients, and government agencies in person and by telephone. Oversees accounts receivable as it relates to invoicing, posting, and collections for the Release of Information division of the Health Information Management Department. This position demands an environment of exceptional confidentiality and strict adherence to and knowledge of regulatory requirements guided by state and federal laws. Also acts in the capacity of the ROI Team Leader within the department as necessary.

Qualifications

_ Education and Experience_

• High school graduate or equivalent required. Graduate of an accredited Health Record Technician program with RHIT preferred.
• Minimum of three years’ experience in a Health Information Management Department or other healthcare setting performing release of information duties.
• Experience with processing government regulatory, subpoenas/court orders and legal requests related to litigation cases.
• Team members performing in this role must have a minimum of 6 months experience in the department and a detailed knowledge of departmental policies, HIPAA and state laws, and other regulatory requirements.

** Knowledge, Skills and Abilities**

• Strong analytical and organizational skills; basic math skills; filing systems; State and Federal legal requirements for releasing health information; basic medical terminology; ability to prioritize workloads, meet deadlines and work effectively under pressure; ability to work with general supervision; excellent communication, interpersonal, customer service and problem solving skills. Must be proficient with computer skills to navigate in several different computer systems.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:
Pay Range: $21.5-$30.12
Other Compensation (if applicable):
Review the 2025-2026 UMMS Benefits Guide

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