Riverside Community Care

Love what you do!

Remote Medical Assistant - Outpatient

Support care. Support clinicians. Make a real impact — from home!

Riverside is looking for a detail-oriented, compassionate Remote Medical Assistant to support our outpatient psychiatric teams. If you love keeping things organized, communicating clearly, and helping clinical teams deliver great care, this role is for you. You’ll be a vital link between clients, clinicians, and systems — helping everything run smoothly behind the scenes.

Administrative & Program Support

• Request and manage outside medical records

• Maintain accurate, confidential client records

• Create and manage databases and spreadsheets

• Support front-office administrative functions as needed

• Collaborate with clinicians, supervisors, and external providers

Clinical & Medical Support

• Schedule psychiatric medication appointments

• Communicate with clients regarding scheduling, referrals, and follow-ups

• Support prescription prior authorizations (oral & injectable)

• Assist with lab and testing orders

• Coordinate urgent medication evaluations with leadership

• Track consents and ensure files are up to date

• Complete post-discharge follow-up calls and documentation

• Monitor Bamboo Health Ping alerts and notify clinical staff of admissions

Schedule : Full Time, 40 hours

Pay Rate: $23.33/hourly

Location: Remote - candidates from MA, RI, CT, and NH will be considered

Why You'll Love Riverside **
**We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts – both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan with employer match
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• Strong verbal communication skills.
• Highly organized and detail oriented.
• Minimum of three years proven experience using Microsoft Office programs including Microsoft Word, Outlook, Excel and Access preferred.
• Valid driver’s license and regular access to a reliable vehicle (may be required, depending on program location).

Required Experience

• High School degree required with some college coursework preferred.

• Medical Assistant certificate/diploma from an accredited Medical Assistant Program.

• Certified Medical Assistant strongly preferred.

• One to two years of experience in an office environment.

Riverside Community Care is dedicated to the goal of building a culturally diverse and inclusive organization committed to working in a multicultural environment and strongly encourages applications from minorities. We provide equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

• Strong verbal communication skills.
• Highly organized and detail oriented.
• Minimum of three years proven experience using Microsoft Office programs including Microsoft Word, Outlook, Excel and Access preferred.
• Valid driver’s license and regular access to a reliable vehicle (may be required, depending on program location).