JOB SUMMARY
At Dollywood Parks & Resorts, we create memories worth repeating. We want folks who love having a great time, and love to make our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having!
This position exists to assist in the successful and profitable operation of the unit assigned while providing excellent guest service.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES
- Versatility in cuisine and cooking methods to cook various types of food as well as high-end catering menu items
- Knowledgeable of proper cooking temperatures and hold times, maintaining Safety Critical Checklists and Cooling Charts as required
- Proper knife skills required
- Act as quality assurance inspector, ensuring food is of high quality
- Ensures procedures are in place in regards to labeling, dating, and/or rotating standards including the usage of day dots, FIFO (First In First Out), etc.
- Follows recipes including preparation/food handling standards which ensure designated portion control
- Know and understand the recipes and portion in preparing each unit’s menu, constantly inspect and spot-weight portion sizes
- Comply with state and local health department regulations as well as Culinary Services departmental policies
- Know and understand the use of the “Start Fresh” program when necessary
- Waste Control - waste is kept to a minimum by not over producing, avoiding accidents, and properly storing and handling food; enforces small batch cooking method by producing less more often
- Responsible for maintaining a proper level of inventory at all times
- Ensure all products are presented to guest in a visually appealing and appetizing manner through Plate Perfect
- Employees may be using equipment such as, but not limited to, knives, slicers, ovens, smokers, warmers, grills, tilt skillets, kettles, mixers, buffalo chopper, dollies, rolling racks, dishwasher, brooms, mops, etc.
- Employees are expected to be able to answer guest questions concerning park layout and menu item availability
- Learn and understand the Culinary Services Check 5
- Assists in the direction of all kitchen staff to maintain an effective and efficient operation
- Be an active participant in safety issues relating to personal safety and the safety of fellow hosts and guests
MANAGEMENT RESERVES THE RIGHT TO CHANGE AND/OR ADD TO THESE DUTIES AT ANY TIME.
Required Skills
PERSONALITY AND ATTITUDE REQUIREMENTS
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be willing to constantly improve
- Must have professional appearance with good personal hygiene
- Must promote and support a team environment by cooperating and helping co-workers
- Must adapt to changes easily
- Must tolerate a fast-paced, hectic environment
- Must show appreciation to others
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES
- Able to display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Able to maintain good personal hygiene
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions, retain information, and follow recipes
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays as necessary
- Able to tolerate a fast-paced, hectic environment, with flexibility to handle frequent changes in priorities
- Able to prioritize tasks
- Ability to move about in confined areas
- Able to stand, balance, kneel, stoop, and bend to maintain clean work environment and serve guests
- Ability to see near and far to safely operate equipment and negotiate work environment
- Able to reach high and low to get supplies
- Able to have manual dexterity to do detailed work
- Able to make decisions by analyzing information allowing on-the-spot correction of guests concerns
- Ability to recall information
- Ability to hear directions and follow verbal instructions
- Ability to tolerate extreme heat, extreme cold, and humidity necessary to work in kitchens, walk-ins, freezers, climate changes, and work outdoors
- Ability to tolerate detergents and chemicals such as, but not limited to, dish liquids, bleach, Tide, degreaser, oven cleaner and other chemicals necessary to clean/sanitize equipment and environment
- Ability to work with others in a friendly, positive manner
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, holidays, and weekend shifts
- Must be able to lift 30 pounds with or without 2-person lift. 30+ pounds require a 2-person lift
- Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
- Must be able to work and tolerate temperatures ranging from 0 to 120 degrees
- Must comply with all Health Department, ServSafe, and Company regulations pertaining to safe food handling practices
Required Experience
- Must be minimum 18 years of age
- Minimum 2 years of experience in a full-service restaurant required
- Able to successfully complete ServSafe Manager Certification within 30 days of start date
- Must submit to and pass pre-employment offer drug screen and background check
THE DOLLYWOOD COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY, DISABILITY OR PROTECTED VETERAN STATUS. THE DOLLYWOOD COMPANY DRIVES A WELCOMING CULTURE WHERE IDEAS AND DECISIONS FROM ALL PEOPLE SUPPORT OUR EFFORTS TO BE RELEVANT IN AN EVER-CHANGING WORLD.