Working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. Resolve routine to complex issues.   Primary Responsibilities: Answers a minimum of 75 calls per day resolving moderate to complex issues Schedule and verify appointments in clinical information system Verify and update patient demographic and insurance information Send and receive tasks to Provider offices to assist patient with access to medical care Receive and process expedite, stat and at-risk referral status Extreme high volume data entry Process and resolve expedited patient complaints Review and processing of medication refills Proactive response to inquiries from patients, Providers, and internal medical personnel Required Qualifications: High School diploma or equivalent SHS training curriculum completed within 2 years of training Expanded knowledge and use of Excel Able to demonstrate customer service and proper telephone etiquette Strong oral and written communication skills Advanced computer skills in Windows environment Strong listening, critical thinking, decision making, telephone, customer service and problem solving skills Ability to prioritize call types     Preferred Qualifications: Medical Terminology Advanced knowledge of insurance products 6 months of experience in a customer service / call center or healthcare environment Training in a medical office or customer service related field CPT and ICD-9 coding     Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)     Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.