Job Description

The IT SUPPORT ANALYST approaches his/her tasks in a team-based care fashion that supports patients and their families in a self-management, self-efficacy, and behavior change.  Adheres to the spirit of the Salud mission statement while performing assigned duties. 

Provides direct support to the customer by going onsite to all Salud locations and to off-site pop-up clinics to resolve routine and advanced hardware, software, application, telephone, audiovisual, and network issues. 

Supervision Received: 

Vice President of Information Technology 

 STARTING WAGE - $24.82 - $28.55 PER HR

 Work Schedule

•         MON TO FRI - 8 AM TO 5 PM - SOME WEEKENDS

IF YOU ARE SCHEDULED TO WORK AT LEAST 30 HOURS PER WEEK, YOU ARE ELIGIBLE FOR BENEFITS ON THE FIRST DAY OF THE MONTH FOLLOWING 30 DAYS OF EMPLOYMENT.

•         COMPREHENSIVE BENEFITS PACKAGE INCLUDING:

MEDICAL, DENTAL, VISION, FLEXIBLE SPENDING ACCOUNTS, BASIC LIFE AND AD&D, SUPPLEMENTAL LIFE AND AD&D, SHORT-TERM & LONG-TERM DISABILITY, ACCIDENT & CRITICAL ILLNESS INSURANCE AND EMPLOYEE ASSISTANCE PROGRAM

•         GENEROUS VACATION ACCRUAL
•         9 PAID HOLIDAYS PER YEAR (INCLUDING A FLOATING HOLIDAY AND PAID BIRTHDAY) 
•         8 PAID ACCRUED SICK DAYS PER YEAR

Specific Duties: 

• Is dispatched to all Salud locations and to off-site pop-up clinics to resolve IT problems, records customer information, and may escalate appropriately to another IT resource. 

• Present a positive, supportive, and team-player attitude towards the Salud Information Technologies department and at all times to the customer. 

• Ability to work with Salud employees, volunteers, and to interact with vendors and Salud affiliates on behalf of the customer to resolve issues. 

• Responsible for the timely update, prioritization, resolution, and closure of all open customer tickets that may or may not be specifically assigned to the technician.  

• Able to resolve advanced desktop and tier 1 networking issues.  

• Assists in the development and documentation of department standards as directed. 

• Participates in department-based activities and initiatives to improve and ensure a safe environment. 

• Participates in performance improvement activities; quality improvement and patient safety activities.  

• Responsible for the upkeep of all IT asset management tasks. 

• Responsible for setting up new employees in IT and orienting them to the system. 

• The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills of personnel so classified. 

• Other duties as assigned.

Qualifications

EDUCATION: 

Requires an associate’s degree and/or certification in a related technical area.  Experience in the healthcare industry may be a substitute for the required education. 

EXPERIENCE: 

5+ years of experience working with practice management systems, including eClinicalWorks, HIPAA knowledge, AD domain networks, and enterprise IT systems preferred.  

LICENSURE:  

Valid Colorado Driver’s License 

Additional Information

SALUD FAMILY HEALTH CENTERS is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.  All your information will be kept confidential according to EEO guidelines.