8238 Public Safety Communications Dispatcher Recruitment #CCT-8238-073737 Department Department of Emergency Management Analyst Kacie Kesler Date Opened 1/9/2017 08:00:00 AM Filing Deadline Continuous Salary $40.40 - $49.11/hour; $7,003.00 - $8,513.00/month; $84,032.00 - $102,154.00/year Job Type Continuous CBT Employment Type Full-Time Introduction We are not accepting applications at this time. The most recent application filing period closed on February 5, 2018 at 5:00pm. The information below is provided for informational purposes only. The next application filing period is projected to reopen in July 2018. Position Description: Under general supervision, a Public Safety Communications Dispatcher receives incoming emergency (9-1-1) and non-emergency telephone calls from both the public and public safety agencies. This position dispatches Police, Fire, and Emergency Medical Services (EMS) field units to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer aided dispatch system. The Department of Emergency Managements Division of Emergency Communications operates 24 hours a day, seven days a week, 365 days a year. Public Safety Communications Dispatchers may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Public Safety Communications Dispatchers work 8-hour or 10-hour shifts, or longer, and must be willing and able to respond, report, and mobilize as necessary. Examples of essential functions include, without limitation: Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers. Dispatches police, fire and EMS field units to specific locations using a computer aided dispatch system, multiple video display terminals, two-way radio dispatch console and related equipment. Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel. Monitors, coordinates and accurately maintains the status of incidents and record of dispatched emergency service personnel and apparatus. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all points bulletins and maintains confidentiality of information. Maintains familiarity with area geography including major streets, buildings and recognizes circumstances that may pose hazards to public safety field units and the public. Maintains up-to-date understanding of public safety policies and procedures for the Department of Emergency Management, Police, Fire, EMS and other emergency service providers. Responds to routine and non-routine inquiries regarding police, fire, or emergency medical services; properly classifies and prioritizes any report or complaint information and determines appropriate course of action; provides appropriate referrals as necessary. Responds, reports and mobilizes as necessary. Works various 8-hour or 10-hour shifts, or longer, including day shift, swing shift, night shift, weekends, holidays, and overtime. Provides on-the-job training. Working Conditions: Ability to work in a confined and highly stressful environment, wearing headsets which restrict physical movement in the work area, and sitting and viewing video displays for extended periods of time. Minimum Qualifications These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification: 1. Two (2) years of experience in a public contact position; providing and/or soliciting information or providing a service; AND 2. Possession of a High School Diploma, GED or High School Proficiency Certification. Desired Qualifications: The stated desirable qualification may be used to identify job finalists at the end of the selection process when candidates are referred for hiring: 1. Two (2) years of recent journey level experience dispatching law enforcement and/or fire/medical resources 2. Possession of a California Commission on Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Basic Certificate Note: Falsifying ones education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Please note, any candidate whose application is deemed not qualified may re after six (6) months upon successfully meeting the minimum qualifications as indicated above. How To Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process. -Select the desired job announcement -Select and read and acknowledge the information -Select either I am a New User if you have not previously registered, or I have Registered Previously -Follow instructions on the screen Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from the City and County of San Francisco (CCSF) is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes may be attached to the application; however, information provided in resumes may not be accepted in lieu of information provided in a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Kacie Kesler, by telephone at (415)558-3859, or by email at kacie.kesler@sfgov.org . Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456 . Failure to provide the required verification when requested may result in rejection of application and/or removal from eligibility for referral and appointment in this class. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Selection Procedures Performance Examination: (Weight: Pass/Fail) Applicants meeting the minimum qualifications will be invited to participate in the selection process. Applicants will be evaluated in a performance examination designed to measure aptitude for performing public safety communications dispatcher work, including, without limitation, the ability to prioritize and multitask effectively in a fast-paced, high-stress environment, and recall facts, details and other information, and ability to type and operate a computer terminal at a speed of 35 words per minute (net). Oral Examination: (Weight: 100%) Upon successful completion of the performance examination, candidates will be invited to participate in a scenario-based oral examination. Candidates will be tested to determine their relative knowledge, skill, and ability levels in job-related areas. These may include, but are not limited to: oral and written communication skills, the ability to collect information and make sound decisions, the ability to perform several tasks simultaneously, and interpersonal skills. Applicants who fail either the performance or oral examination must wait six (6) months before reing to this continuous recruitment. CONTINUOUS RECRUITMENT/ELIGIBLE LIST: Candidates who meet the minimum qualifications and receive a passing score on both examination components will have their names placed on the eligible list in rank order. Names of successful candidates will be added to the existing eligible list with an eligibility period of twelve (12) months. Candidates are not allowed to re during their 12-month eligibility period. Names will be removed from the continuous list at the end of the eligibility period. Candidates do not have the option to automatically extend their eligibility. The hiring department may extend candidates duration of eligibility, based on departmental needs. If you wish to re after your eligibility expires, return to this announcement and follow the instructions in the