Intern - Technical Support - Sarnova Inc. Intern - Technical Support - Sarnova Inc.Job Locations US-OH-DublinID 2018-2294# of Openings 1Category Information Technology Company Overview Sarnova is the leading national specialty distributor of health care products in the emergency medical services (EMS) and respiratory markets. The company operates through several market-leading distributors including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider that specializes in CPR Training, Program Management, AEDs, Defibrillators, Accessories and Service. We offer more than 100,000 health care products to 20,000 hospitals and emergency care providers across the country. Sarnova is the only national distributor that can offer expertise and support across multiple specialty health care markets. Responsibilities and Qualifications Summary: User technical support on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Essential Duties and Responsibilities:Respond to requests for technical assistance in person, via phone, and electronically.Diagnose and resolve technical hardware and software issues.Research questions using available information resources.Advise user on appropriate action.Follow standard IT service desk procedures.Log all IT service desk interactions.Administer IT service desk software.Redirect problems to appropriate resource.Identify and escalate situations requiring urgent attention.Track and route problems and requests and document resolutions.Prepare activity reports.Stay current with system information, changes and updates.Code invoices and other expenses and route to Accounting in a timely manner.Physical Requirements: Ability to engage in frequent bending, stooping, pushing and pulling of parts and equipment.Ability to continuously walk, stoop, kneel, crouch, reach, or crawl.Ability to continuously lift and/or move objects up to 50 pounds, and frequently lift and/or move objects up to 25 pounds.Qualifications:Academic or work experience with fundamental PC hardware and relevant software applications (anti-virus, Microsoft Office family, web-browsers, Windows OS).Academic or work experience with local and wide area networks, subnets, default gateways, etc.IT service desk ticket software utilizing Sysaid or other products of this kind.