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Job Function:

R&D Product Development

Job Sub Function:

R&D Process Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

We are searching for the best talent for a Service Component Engineer located in Santa Clara, CA.

Purpose: Service Component Engineer is responsible for managing the life cycle of spare parts and field replaceable units (FRUs) for surgical robotic technologies within the Service Solutions organization. This role encompasses collaborating with Research and Development (R&D) and Manufacturing teams to gather insights on life cycle management, ensuring service engineers and technicians are equipped with the necessary tools and resources for effective maintenance and repair. The engineer analyzes workflows and data trends to identify areas for improvement, contributing to enhanced operational efficiency and supporting the seamless integration of service solutions throughout the product life cycle.

The primary purpose of the Service Component Engineer is to drive the service strategy aimed at reducing the cost to serve while maintaining high levels of quality and customer satisfaction. By optimizing maintenance activities and implementing continuous improvement initiatives, this role enables the organization to minimize operational costs associated with spare parts management and service delivery. Through effective life cycle management, the engineer contributes to a streamlined service process, ensuring that resources are allocated efficiently and that technical support is readily available, which ultimately enhances service excellence within the surgical robotics sector.

In our organization, the Service Component Engineer can specialize in two critical areas: the life cycle of robotic parts or the management of equipment, fixtures, and tools used in service operations. Those focusing on parts life cycle will engage in projects that include levels of repair, test strategies, end-of-life management, service requirements, and parts service upgrade strategies. This specialization aims to ensure spare parts and field replaceable units (FRUs) are effectively managed and optimized throughout their life cycle, enhancing operational efficiency and service excellence. On the other hand, engineers concentrating on Repair Tools will develop and maintain our inventory of equipment, fixtures, test stations, and calibrated tools. These professionals will prioritize projects that innovate our service repair center infrastructure and enhance field service capabilities. By ensuring that repair tools and fixtures are well-maintained and optimized for performance, they play a vital role in supporting service operations and improving our overall service strategy. Both specialties contribute significantly to our commitment to quality and efficiency within the surgical robotics sector.

Under general direction and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position will:

• Technical Expertise and Support:
  • Serve as a Subject Matter Expert (SME) for life cycle management of spare parts and FRUs, providing technical support related to service operations, repairs, and system functionalities.
  • Analyze component performance and service data to identify trends, enabling real-time decision-making and improved responses to maintenance challenges.
  • Assist in the design, development, maintenance, and improvement of service tools and methodologies, specifically targeting cost reduction and efficiency in spare parts management.
• Process Development and Improvement: * Assess and refine workflows related to the maintenance and repair of surgical robots, focusing on optimizing life cycle management to reduce operational and service costs. * Implement continuous improvement initiatives by collecting feedback on existing maintenance processes and recommending standardized practices aimed at enhancing efficiency and cost-effectiveness. * Capture, organize, and analyze critical information on spare parts and FRUs to inform data-driven decisions and lifecycle strategies.
• Collaboration and Teamwork: * Collaborate with cross-functional teams, including R&D, Manufacturing, and Quality Assurance, to ensure efficient communication and alignment on life cycle management initiatives. * Lead small-scale projects focused on enhancing service operations related to FRUs and spare parts, fostering a cross-disciplinary approach to problem-solving and innovation.
• Regulatory Compliance and Quality Assurance: * Ensure compliance with industry regulations and quality assurance standards throughout the service and maintenance operations of spare parts and FRUs. * Document and validate life cycle management processes and service activities to support compliance initiatives and enhance operational transparency.

Education:

• Bachelor’s degree in engineering is required; a degree in Mechanical, Electrical, Systems Engineering, or a related field is preferred.
• A minimum of 4 years of experience in an engineering, technical support, operations, or a related field is required, preferably within the medical device industry.
• Experience with spare parts and life cycle management, particularly in robotics or medical devices, is preferred.
• Experience with Python or C++ programming languages is a plus.

Required Skills & Experience:

• In-depth understanding of life cycle management principles, particularly regarding spare parts and FRUs within complex systems.
• Strong analytical skills for assessing data trends and implementing cost-reduction strategies in service operations.
• Previous experience working in a FDA regulated industry
• Excellent communication and collaboration skills.
• Familiarity with Six Sigma, DAMIC principles, or other process improvement methodologies is preferred.
• Knowledge of regulatory compliance and quality assurance practices is a plus.

Other:

• This position is based in Santa Clara, CA, and requires up to 10% travel

The anticipated base pay range for this position is [$106,500] to [$143,000]

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.

Eligible for benefits to include medical, dental, vision and time off as well as any others as provided for in the applicable Collective Bargaining Agreement.

For additional general information on company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

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