6062 Patient Experience Coordinator - Performance Improvement Position Id SHAST144827 Job Organization SHASTA REGIONAL MEDICAL CENTER, Job Type 1 Regular/Full time Jobs Status Active Hours Address 1100 Butte St., REDDING, SHASTA, CALIFORNIA, UNITED STATES - 96001 Job summary Job description/Responsibilities: This position is responsible for the deployment of a comprehensive patient experience improvement plan across the continuum of care for Shasta Regional Medical Center. This position serves as the content and systems expert for the community hospital they serve to accelerate improvement across all patient experience metrics.#LI-JS1 Company Policy: We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender,gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Benefits: Required Qualification: 1. Bachelor?s Degree in business, hotel management, hospitality or related field required. 2. State RN licensure or Certification in a healthcare field preferred. 3. Experience developing and or deploying statistical tools to measure and improve process and outcomes goals required. 4. Demonstrated experience implementing cultural change across a complex professional environment required 5. Certification and experience applying six sigma, lean or Value Stream Improvement methodology preferred. 6. Previous track record in Patient Experience/HCAHPS score improvement required. 7. Measurable outcomes generated through programs deployed around service recovery, patient family advisory councils, or enhancing cultural competency required. Experience: Minimum 2 Years - Maximum 30 Years Job Family: Office and Administrative Support Occupations Occupations: Office and Administrative Support Workers, All Other ]]>