General Summary

The Technician, Audio Visual Support will participate in the operation, setup, and support of audiovisual equipment; will perform routine maintenance and troubleshoot malfunctions of AV equipment. You will be accountable for the overall customer satisfaction of the equipment operations. This position requires professional interface with diverse clientele to ensure high levels of satisfaction.

The Technician, Audio Visual Support will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.

The Technician, Audio Visual Support will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.

Principal Responsibilities

THE TECHNICIAN, AUDIO VISUAL SUPPORT:

1. Operates and tests daily functionality of all audio visual (AV) and integrated conference rooms
2. Performs routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers and LCD/Plasma Displays
3. Performs preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
4. Troubleshoots AV/V problems last minute as required as well as non-critical situations
5. Assists with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations
6. Interacts with Help Desk ticketing system to respond to end user requests
7. Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design
8. Setups and breakdowns all onsite meetings
9. Tests systems to ensure equipment and room functionality
10. Escalates issues to the next level if unable resolve issues
11. Performs remote/onsite testing for offsite locations
12. Ensure all AVS spaces are presentable for use

Reporting Relationships

Reports to Help Desk Manager

Knowledge, Skills & Abilities Required

1. 2-5 Years of AV support experience in large organization, healthcare environment a plus
2. Ability to determine, evaluate, and diagnose advanced video related connection issues and performance problems.
3. Demonstrated punctuality and time management skills to make time sensitive appointments and meet client deadlines
4. Ability to maintain a professional and positive attitude in a fast paced and high pressure environment
5. Strong verbal and written communication skills
6. Background in network and video protocols and codecs to include: TCP/IP, H.323, SIP, G.711, G.729 and Cisco videocode cs
7. Experience with WebEx, Cisco Meeting Place and Zoom a plus
8. Ability to adapt technologies to meet changing business processes, and environments
9. Knowledge of enterprise risk processes and best practices
10. Broad knowledge of AV infrastructure, with strong understanding of the relationship between audio, video,
11. Telecommunications technology components and software including: MCU, TMS, Cisco codecs, Microphones, AV amplifiers, Scalars, Multiplexers, Splitters, cable standards and other Audio Visual technologies
12. Ability to train end users on basic functions of AV when required
13. Possesses and applies both specific, and broad knowledge of principles, practices and procedures in the field of specialization to the completion of assignments

Working Conditions

1. Normal office environment with little or no exposure to dust or extreme temperature.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

SRAlab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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Required Skills Required Experience