JOB SUMMARY:

The Medical Assistant will assist in the delivery of care in the ambulatory setting under the direct supervision of a licensed nurse or physician.

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

• Provide patient care in outpatient physician practice under the direction of the practicing physician, physician assistant, or licensed nurse. 

• Assist with other clinical and clerical duties to ensure optimization of patient experience within the practice. 

• Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.

• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.

• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.

• Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings.

• Counsels patients by transmitting physician's orders.

• Completes records by recording patient examination, treatment, and test results.

• Schedule hospital procedures, surgeries and tests. Precert and obtain test results.

• Handle phone calls and messages for prescriptions, notes, forms, etc.

• Complete disability and insurance forms.

• Maintain clinical flow in all areas of the practice.

• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs in collaboration with the Office Manager.

• Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.

• Maintains patient confidence and protects operations by keeping patient care information confidential.

• Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.

• Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations.

• Maintains knowledge in area of medical terminology. 

• Maintain open lines of communication with staff, physicians, and others.

• Ensure ongoing commitment of excellent customer service and supports the customer service plan.

• Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, SHMG’s Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.

• Completes required continuous training and education, including department specific requirements.

• Complies with departmental organizational policies and procedures and adheres to external agency requirements.

• Perform other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

• High School Diploma or equivalent.
• Certification or Diploma from accredited Medical Assistant school/program OR Bachelor of Science in Chemistry or Biology with National Medical Assistant Certification
• National Certification required.
• Two years job experience preferred.

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Required Skills Required Experience