This position is responsible for managing a portfolio of customers, for a defined range of customer accounts, across all MPW & Porta Kleen Business Units. Responsibilities will be to manage past due receivables, resolve disputed and or short paid invoices, key and post customer payments and other duties assigned by the Credit & Collections Manager.
ESSENTIAL FUNCTIONS:
1. Contact customers with past due balances in order to facilitate payment.
a. Contact may be made via fax, phone, letter, email or all in order to best reach the appropriate individuals within the organization.
2. Respond to inquiries of MPW and Porta Kleen customer base and internal MPW customers (Field Sales & Service team members and remotely located Office Managers).
3. Research and resolve disputed invoices in order to collect payment.
4. Work with functional departments within MPW to determine the credibility of customers’ dispute and or short payment and to determine the most appropriate way to clear outstanding items
5. Negotiate payment programs with delinquent customers.
6. Provide weekly update of the status of past due customer accounts and action plans to address issues.
7. Other:
a. Key or post customer payments and adjustments, invoices or credit memos.
b. Create manual Invoices as needed.
c. Submit invoices via online, web-based applications as needed.
d. Process ACH & EFT customer payment request forms.
e. Prepare and mail customer statements.
f. Work with auditors as needed.
g. Make changes to existing customers in the JD Edwards customer master file.
h. Back up other members of the Credit & Collections Team during vacations and time away from office.
i. Complete various daily, weekly, monthly, quarterly or annual reports using Microsoft Excel, JD Edwards or Business Objects.
8. Performs other duties as required.
KEY BEHAVIORS:
1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.
3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.
4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.
5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.
Required Skills
Required Experience
1. Bachelor’s degree in business, marketing, finance, or closely related discipline is preferred;Associate Degree in Accounting, Finance or General Business helpful, plus related work
experience. Business to Business Collections experience is required.
2. To perform this job successfully, an individual must be able to perform each duty satisfactorily. In addition, the individual must possess the following:
a. Strong ability to interface with other departments and teams in a professional and
cooperative manner.
b. Must be a self-starter who will identify problems and initiate corrective actions without specific direction from the Credit & Collections Manager.
c. Strong customer service, analytical and reasoning skills. Better than average written and communication skills required. Ability to communicate relevant issues to senior financial
management.
d. Strong analytical and reasoning skills. Ability to analyze data and processes to determine ways to improve account management techniques, collections, and past due accounts.
e. Strong PC skills including the ability to use multiple system tools such as Microsoft Excel, Microsoft Outlook, Microsoft Word and Business Objects. JD Edwards Experience preferred but not required.
PERFORMANCE INDICATORS:
1. INTELLEGENCE Has the ability to apply business principles in order to solve problems and deal with a variety of variables in situations where only limited standardization exists. Must be able to develop solutions to problems with the organization’s goals and objectives as the basis for the solution, and be able to articulate the logic of the solution to a diverse group of individuals.
2. KNOWLEDGE OF JOB Is knowledgeable in various aspects of MPW service execution and delivery, and more specifically in contract management and renewal in a service organization. Has a strong ability to make sound business decisions based on the fundamental goals of the organization. Is able to effectively communicate with various types of groups and individuals such as sub-ordinates, other departmental leaders, senior managers, field personnel, and customers. Able to use judgment and discretion in carrying out duties and responsibilities.
3. INTERPERSONAL TEMPERMENT Must convey a positive attitude at all times and be able to communicate company policies and decisions in an objective manner. Must be adaptable and demonstrate the ability to meet or exceed monthly, quarterly and annual objectives.
4. QUALITY OF WORK Maintains high standards of quality for own work and for the work of subordinates. Exercises immediate remedial action to correct any quality deficiencies that occur in area of responsibility. Maintains high quality communication and interface with all people in the organization.
5. DEPENDABILITY Leads subordinates by exhibiting personal dependability and creditability, like meeting personal commitments, establishing and meeting deadlines, putting forth extra effort to achieve MPW and Porta Kleen goals and objectives.
6. INITIATIVE AND ENTHUSIASM Displays a high degree of initiative to seek creative methods to achieve company goals and procedures. Seeks opportunities to create a culture where initiative and creativity are expected. Must display a great deal of enthusiasm about the goals and objectives of the business, and instill such enthusiasm in subordinates. Strives to anticipate work to be done and directs departmental resources to accomplish said work effectively.
7. JUDGMENT Requires sound business judgment in order to act in a manner that is consistent with company goals and objectives, Must be able to make decisions that are consistent with company goals objectives. Act on personnel related issues in accordance with company policies and procedures, and in a manner that is fair to the employee.
8. COORDINATION OF WORK Ability to direct and plan limited resources to meet departmental objectives and timelines, often when conflicting priorities are an issue.
9. ATTENDANCE Sets a positive example for subordinates by strictly adhering to company attendance and tardiness policies and procedures. Provides adequate notice to leadership with respect to vacation time and time-off requests.
10. SAFETY AND HOUSEKEEPING Adheres to all safety and housekeeping standards established by MPW and Porta Kleen and various regulatory agencies. Maintains a clean and orderly workplace.
*We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.