Maintenance and Repair Tech II - Instrument-Fire-Respiratory
Stamford Health is a non-profit independent healthcare system with more than 3,500 employees committed to compassionately caring for the community and offering a wide-range of high-quality health and wellness services. Patients and their families can rely on comprehensive person-centered care through the system’s 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 30 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation. Stamford Health is also a major teaching affiliate of the Columbia University College of Physicians and Surgeons. Dedicated to being the community’s most trusted healthcare partner, Stamford Health puts patients first to build long-lasting relationships. For more information, visit StamfordHealth.org. Like us on Facebook and follow us on Twitter, YouTube, and Linked In.
Our extensive benefits packages includes:
The Revenue Cycle Specialist- Customer Service is responsible for providing quality assistance to Stamford Health Medical Group’s (SHMG) patients to resolve any and all billing-related questions; and ensuring proper demographic and insurance information for those patients served
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES CUSTOMER SERVICE FOCUS:
Greets in-bound calls from patients.
Responds professionally to all billing-related questions from patients.
Returns all phone messages within 24 hours of receipt.
Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account.
Updates insurance and demographic information as necessary on patient accounts.
Resubmits claim forms as appropriate.
Initiates requests for refunds to either patients or insurance companies.
Accurately documents patient accounts of all actions taken.
Identifies past due accounts and submits them to Collector for assignment to outside collection agency.
Establishes payment arrangements for patients on past-due accounts and when appropriate in accordance with policy, submits them to management for approval
Accurately documents patient accounts of all actions taken.
Required Skills
Required Experience