POSITION DESCRIPTION

ProHealth Physicians, part of OptumCare If you want to get way ahead in your career, it makes sense to be with an organization's that's way ahead of the curve. Formed in 1997, ProHealth Physicians has grown to become Connecticut's leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities. For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group's expanding family of providers. This is a place where you can stay way ahead as you do YOUR LIFE'S BEST WORK.(SM)

The Patient Engagement Support Analyst manages the HealthGrid* platform for appointment confirmations & reminders, online self-scheduling, and future components like electronic check-in, on-demand messaging, and waitlist functionality. This role is responsible for engaging with the vendor to test and pilot the systems, communicating updates and changes to our sites, and working with patients to troubleshoot system issues. The Patient Engagement Support Analyst will be focused on launching online self-scheduling for the organization in 2020. *HealthGrid is a patient engagement platform that ProHealth has contracted with to support key initiatives to assist in streamlining our scheduling process and enhance patient outreach.

PRIMARY RESPONSIBILITIES:

• Act as a subject matter expert for all HealthGrid products and services
• Extensively test and understand product functionality and ensure accuracy of systems
• Own the process of bringing new sites onto the live online scheduling platform
• Work closely with vendor to implement online scheduling for ProHealth patients, rolling out to sites throughout 2020
• Interact with patients who need assistance with making appointments online
• Engage other departments as needed to support the roll out and maintenance of HealthGrid services (IT, Marketing, etc.)
• Create and maintain training documentation
• Track and test all platform upgrades
• Log tickets with vendor to set up new providers and locations
• Communicate enhancements or changes in functionality to end users
• Manage the creation of user accounts and handle password resets as needed
• Troubleshoot all reported defects and see through to resolution, engaging vendor as needed
• Track all system upgrades and changes to platform
• Ensure that all actions comply with relevant guidelines protecting personal and health information (e.g., HIPAA requirements)
• Follow departmental policies & procedures, workflow guidelines and escalation processes at all times
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

PROHEALTH PHYSICIANS, a part of OPTUMCARE, is Connecticut's leading health care delivery organization. ProHealth is focused on reinventing health care to help keep people healthier and feeling their best. Our family of primary care providers and specialists care for more than 360,000 people statewide. We are privileged to be trusted by our patients with their health and well-being. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

REQUIRED QUALIFICATIONS:

• High school diploma or GED
• At least 3 years' experience with practice management/scheduling software
• Experience in the healthcare industry, or medical office
• Computer proficiency: CRM experience, strong keyboarding skills and the ability to multi-task (type and talk)

PREFERRED QUALIFICATIONS:

• Some college
• Proficient in the Microsoft Office suite with emphasis on Excel, Word and Outlook
• Experience with CRM systems and/or electronic medical record systems, or equivalent
• Familiarity with medical terminology and medical insurance requirements

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.