At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Internal Customer Service Training

Job Category:

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Johnson & Johnson's Family of Companies is recruiting for a Technical Trainer, Robotics Solutions within our Robotics & Digital Solutions organization. The location for this position is Santa Clara, CA.

Robotics and Digital Solutions, is part of Johnson & Johnson Med Tech. At Johnson & Johnson Robotics and Digital Solutions, we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Johnson & Johnson Robotics was established in 2020 with the integration of Auris Health, Verb Surgical, C-SATS, and Ethicon. It comprises three key med-tech platforms: Flexible Robotics (MONARCH®), Surgical Robotics (OTTAVA™), and Digital Solutions. Join our collaborative, rapidly growing teams in the San Francisco Bay Area (Redwood City and Santa Clara), Cincinnati, and Seattle. You'll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals' skills and improves patient outcomes.

The Technical Trainer will play a pivotal role in implementing and delivering training to operate, troubleshoot, and maintain the incredibly complex Johnson & Johnson OTTAVA Robotic System within the R&D organization. This is a role that lies at the intersection of hardware, software, robotics, and technical training. This individual will have the opportunity to train and observe engineers, key opinion leaders interacting with the OTTAVA System. They will provide individual contributions and organizational management of the team's responsibilities. This team will operate the system during training labs, troubleshoot and resolve known issues, document novel issues that arise during system use, perform SW installation, and provide feedback to R&D. Applicants should have experience working with complex electromechanical systems but need not have a technical background in robotics. This is a phenomenal opportunity for someone with an interest in medical robotics to gain deep technical and industry knowledge, while providing a critical service to the OTTAVA program.

Core Job Responsibilities:

• Design content & train the team in implementing the framework and processes to operate, troubleshoot, and maintain the systems.

• Technical training expert for setting up, operating, maintaining, and debugging the system.

• Assess training needs and certification requirements.

• Document issues that arise in training labs, and resolve by working across hardware, electrical, and software teams.

• Develop training content on troubleshooting and repair issues that commonly arise on the system.

• Work with engineers to stay up to date on software and hardware updates.

• Work with mechanical or electrical engineers to train the team on hardware components.

• Maintain the configuration and records of all systems used for training.

• Manage and maintain service training facilities, equipment, and supplies.

• Host train-the-trainer sessions with internal subject matter experts.

Qualifications

Required:

• Minimum of B.S. degree in Electrical, Mechanical, Software Engineering or other applicable technical degree with 4+ years’ of related experience or Advanced degree in Engineering or other related technical degree with 2+ years of related experience.

• Fundamental understanding across software, controls, robotics, mechanical, and electrical engineering. Depth in one or more of the above subject areas, with ability to quickly come up to speed in new technical areas.

• Experience partitioning and decomposing sophisticated engineering problems into solvable problems.

• Understanding of engineering concepts such as system architecture, implementation, testing, and maintenance.

• Proven understanding of programming concepts and ability to modify existing code (C++, python, etc.).

• Knowledge and experience using SOLIDWORKS Simulation.

• Excellent self-starter with a can-do demeanor.

• Outstanding communication skills with the ability to explain technical terms using simple language.

Preferred:

• Hands-on experience with electromechanical or robotic systems.

• Experience in creating and developing augmented reality (AR) and virtual reality (VR) content.

• Experience in developing technical course content using web-based learning platforms, modern training techniques and tools.

• Knowledge of instructional design to implement and complete full training cycles (assess needs, plan, develop, coordinate, monitor and evaluate).

• Knowledge of Project management and collaboration tools (JIRA, Confluence, Agile tools, MS Office, SharePoint, etc.).

• Understand and apply GDP principles.

• Medical device, healthcare, and/or robotics experience.

• Leverage strong analytical, organizational, communication, and problem-solving skills to evaluate trainee experience levels, identify and address training gaps, develop logically sequenced training materials, and deliver effective training programs that enhance overall learning outcomes.

• Ability to collaborate on training content within a cross-functional array of service, mechanical, electrical, system, and software engineers.

Travel:

• Up to 20% travel in the US.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year

• Sick time - up to 40 hours per calendar year

• Holiday pay, including Floating Holidays – up to 13 days per calendar year

• Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

This job posting is anticipated to close on 09/04/25. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

The anticipated base pay range for this position is $89,000.00 to $142,600.00

Additional Description for Pay Transparency:

Push the boundaries of science to transform health—and your career.

Join us and advance life-changing treatments for people who need them most. At Johnson & Johnson, our focus is on improving global health equity and developing MedTech and pharmaceutical innovations that impact the future of health. Using AI and robotics to transform surgery or helping data scientists and clinicians formulate new ways to diagnose and treat disease, this work may sound like sci-fi, but it’s all science, all real, and could be your career. Whatever your background, skills, or career goals, there’s a place for you to help solve some of the world’s most pressing health challenges with us.

Accelerate your career while changing the world.

Each of our broadly-based family of companies offers an inclusive and empowering culture and employee benefits (like paid time off to volunteer, transgender-inclusive and same-sex partner health insurance coverage, and more) designed to help you live your best life, however you define it. And our best-in-class learning and development approaches, mentorship, and access to innovators across the world will help you grow your skills and reach your career goals. Because when you're at your best, nothing stands between you and your next breakthrough.