POSITION DESCRIPTION

Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UNITEDHEALTH GROUP is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: OPTUM - a growing part of our family of companies that make UNITEDHEALTH GROUP a Fortune 6 leader. OPTUM helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. Become an expert on San Diego County's electronic health record in order to provide telephone and live support to internal and external customers. Support includes resolving of application questions while caller remains on the telephone, logging of calls, and follow up of unresolved issues. This staff person must have the ability to resolve at least 90% of all calls within one business day.

PRIMARY RESPONSIBILITIES:

• Provide customer service support to both internal users and external customers on UBH applications / web pages and CCBH Software
• This support is provided directly, by telephone and through e - mail
• Log systems related problems in Help Desk database, troubleshoot problems and resolve basic system problems for customers and end - users at differing experience levels
• Coordinate system related communications with UBH Training Coordinator, UBH Data Analysts, County MH MIS, County MH Billing Unit and County QI
• Coordinate with County MH MIS to resolve user account and system problems
• Work as liaison between internal staff and Corporate IT
• Monitor Optum Public Sector Website content and connectivity, and coordinate all changes with webmaster
• Provide navigational and access support to internal and external customers using the Optum Public Sector Website

CAREERS WITH OPTUM . Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do YOUR LIFE'S BEST WORK.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• High School Diploma / GED (or higher)
• 2+ years of experience with Microsoft Office Suite: Microsoft Excel for creating and analyzing monthly productivity reports, tables, spreadsheets and dashboards; Microsoft Outlook required for sending properly formatted mass correspondence and documents to and from end users
• 2+ years of customer service experience
• Ability to take a required, on - rotation cell phone to provide after hours support
• Ability to navigate a PC for Web browsing purposes
• No user access restrictions for San Diego County's EHR system (CCBH / Anasazi)

PREFERRED QUALIFICATIONS:

• 2+ years of demonstrated experience with user applications support OR 2+ years of experience using mental health computer applications including data entry and report submissions
• Associates Degree (or higher)

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.