Job Description

REGIONAL OPERATIONS MANAGER

ROLE AND RESPONSIBILITY:

Provides operational expertise and support to franchise clinics related to new clinic openings, product launches, operational training, business plan follow-up, and targeted operational concerns. Builds strong, credible relationships with franchise management by providing operational expertise, responding quickly to operational needs, and always following up with answers, information, and resources. Assists with operating unit’s business plan execution through frequent interaction, coaching and consulting. Viewed by operating unit as a valuable resource while exceeding company goals, upholding core values and operational quality standards, and protecting and growing The Joint Chiropractic brand. The Regional Operations Specialist will serve as a key resource assisting field leaders as an extension of the corporate operations team.

• Manages new store openings by outlining project timeline and resource needs; offers necessary training/guidance to include, but not limited to, operations, team member training, and pre-opening marketing campaigns; works with franchisee during the week of opening to support team training; frequently communicates and visits the clinic to problem-solve and provide guidance.
• Conducts periodic Patient Experience Assessments to help reinforce standards and basic operational/quality compliance.
• Provides timely, clear, and informative communication and feedback to Franchise Business Consultants and other company personnel as necessary, on issues that drive the improvement of the clinic’s operations; stays abreast and communicates franchise best practices, proactively obtains knowledge and training in all areas of franchise operations and other areas of the business.
• Lead and/or assist with training in classroom settings, one-on-one, meetings, webinars, conferences, and workshops ranging up to 300 participants.
• Support Franchise Business Consultants with ongoing training for both continuous education and problem performing clinics/markets.
• Assist with new training content development as needed.
• Monitor the use of training tools and check for compliance on company training initiatives.
• Validate operational process execution and identify gaps in field knowledge and training materials.
• Work with corporate operations team to determine strategic training plans to meet the needs of the business and drive objectives.
• Understand LMS at a Systems Admin level, train users on LMS functions when necessary, respond to user questions when completing field training.
• Participate in re-occurring and ad-hoc corporate staff meetings, as necessary.
• Establish and maintain a productive relationship with all Franchisees through continual and productive communication. As necessary, act as a liaison of information between the network and corporate, beyond what has outlined above.
• Lead and evaluate training programs, orientation, and personnel development.
• Create, refine, and disseminate training manuals and other educational materials.
• Coach and support clinic staff through operational changes.

PREFERRED EXPERIENCE/SKILL SETS:

• 2-4 years franchise operations experience; experience with membership-based, multi-unit fitness or wellness brand preferred.
• Comfortable providing virtual support utilizing phone, web-conferencing, video chat, etc.
• Understanding of P&L statements and ability to note key economic drivers.
• Strong advisory/partnering skills to work effectively with peers, subject matter experts, and other business partners.
• Ability to work both independently and as part of a team.
• Ability to quickly learn the subject matter, new software, and web-based environments.
• Resourceful in finding information and fact-checking.
• Strong analytical and organizational skills and the ability to identify and implement process improvement strategies.
• Ability to determine expectations, measure effectiveness in processes, enforce quality standards and meet commitments.
• Self-starter with the ability to work independently and prioritize workload effectively

Powered by JazzHR

A24GXe8eL4