Center Directors at The Learning Experience influence the growth and development of both children and teachers. They create an environment of collaboration and community, encouraging everyone to thrive.
Financial Acumen & Productivity
Delivers consistent business results, measured through family retention and conversion.
Manages employee schedules and daily labor within the center, ensure appropriate ratios are always intact
Identifies opportunities and takes action to maximize savings and efficiencies in business operations.
Forecasts and creates enrollment growth plans based on past performance and projected occupancy
Ensures parent billings, account receivables and collections are accurate and precise each month
Analyzes and reconciles monthly P&L statements
Processes payroll accurately
Organizes and executes community marketing events to drive awareness and enrollment
Builds new relationships with community and business leaders (via Work & Family program) to drive enrollment
Maintains the lead tracking portal and customer database; effectively uses all tools available.
Has a strong understanding of the childcare offerings within the community
Uses social media platforms to effectively develop new leads
Nurtures leads through consistent outreach and follow up with potential families to secure enrollment.
Effectively engages prospective families through both in-person and virtual center tours
Is skilled in building strong connections and ‘closing the deal’ resulting in enrollment growth.
Leads new customers through an engaging, seamless registration process and introduction to TLE
Proactively focuses on customer satisfaction and promptly addresses customer concerns.
Engages customers through events and activities such as “parent pleasers”
Implements brand initiatives which drive engagement and retention
Effectively uses social media channels to optimize customer engagement
Regularly communicates with families regarding student progress.
Operations & Quality Assurance
Ensures the physical center environment and all health/safety standard operating procedures are always full compliance with local and state licensing regulations.
Maintains solid relationships with state licensors
Ensures our proprietary curriculum is executed in alignment with TLE and state standards
Manages and audits all student and employee files in compliance with state regulations.
Organizes facilities maintenance, technology support and other vendor relationships
Manages and replenishes all center inventory
Maintains customer and employee information accurately across all TLE systems
Center is compliant in all wage and hour policies and requirements
Ensures employees have required qualifications and training intact and complete.
Escalates information in concisely and appropriately.
Makes sound decisions to responsibly manage business operations (i.e. weather related closings, employee relations, purchasing, labor)
Ensures center is always fully staffed with high performing teachers
Actively sources and consistently builds networks of future talent
Leads by example, demonstrating passion for making a difference in the lives of children and employees.
Makes employee learning a priority in onboarding, training and ongoing development
Coaches and leads others to do their best work
Creates an environment of trust and rapport and easily relates to diverse groups of people
Provides impactful feedback based on observation that motivates, recognizes success, and encourages development.
Conducts engaging team meetings to communicate important information, set direction and state expectations
Proactively seeks employee feedback, listens objectively to employee concerns, uses sound judgement, and follows through on a decisive course of action
Builds high performing teams, fosters accountability, and emphasizes employee satisfaction
Two or more years of center leadership/management experience highly preferred. At least one year of center leadership/management experience required.
Must have professional teaching experience with infant to preschool children.
Bachelor’s degree in ECE or related field highly preferred.
Strong knowledge of state licensing rules and regulations.
CPR and First Aide Certification highly preferred.
Must meet state specific guidelines for the role.