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General Manager

The Learning Experience

General Manager

Clearwater, FL
Full Time
Paid
  • Responsibilities

    General Managers at The Learning Experience are responsible for the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

    Role Responsibilities:

    BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

    Drives financial performance and productivity for all operational aspects of the center

    Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy

    Hires outstanding talent and ensures center is fully staffed with high performing teachers

    Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact

    Forecasts future enrollment based on annual graduation

    Processes payroll, ensuring the accuracy of timekeeping systems

    Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.

    Manages all vendor relationships- organizes facilities maintenance and technology support

    Ensures parent billings, account receivables and collections are accurate and precise

    In partnership with Center Director, conducts team meetings to communicate important information and set a direction

    CUSTOMER ENGAGEMENT

    Executes marketing brand campaigns within the center and implements local marketing activities.

    Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)

    Effectively uses social media channels for parent engagement and retention

    Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.

    Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers

    Has a strong understanding of the childcare offerings within the community

    Maintains the lead tracking portal and customer database

    Coordinates the registration process and maintains customer and employee information in center systems

    Responsible for communications to families (i.e. billing, newsletters)

    Plans and manages budget for “parent pleasers”

    Qualifications:

    Current Florida Center Director credentials required

    3+ years’ experience in retail/store management - cross-industry experience is welcome

    Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting

    Ability to leverage data to understand the business and make decisions

    Bachelor’s degree preferred

  • Industry
    Hospital and Health Care