McKean Defense is a Naval Life Cycle Management, Engineering, Enterprise Transformation and Program Management business headquartered in Philadelphia, PA. McKean’s engineers, developers, technical staff, programmers, analysts, and program managers identify and deploy new shipboard technologies, integrate information technology across shipboard platforms, and develop strategies to support the Warfighter. McKean’s employees create strategic solutions to help customers reach new levels of mission support and transform their organizations. McKean Defense is employee owned, and values the life experiences of potential candidates, including those who have served our Military. Currently, 38% of McKean’s employee owner workforce are veterans.
Assist McKean Defense in providing IT Help Desk support to the Naval Surface Warfare Center, Philadelphia Division (NSWCPD).
- Serve as a single point of contact for all Navy/Marine Corp Intranet (NMCI) tasks, issues, challenges, or activities within assigned department.
- Process and handle Move/Reassign (MAC) requests in the Service Request Management (SRM) system. Coordinate group MACs within the as technical department and provide guidance to customers regarding the MAC process, including timelines associated with specific requests.
- Coordinate NMCI support activities with the Technical Department Head and associated Department Head Administrative Officers (AOs); act as an advocate for customers when troubleshooting NMCI issues and provide desktop support for customers with NMCI issues. (For issues beyond the Seat capabilities, the customer must possess an open NMCI Helpdesk Ticket to resolve the issue by calling the national number 866-843-6624 24-hour service assistance. NMCI Seat Reps will assist, as necessary.
- Maintain access to NMCI Enterprise Tool (NET) to administer necessary changes and updates.
- Coordinate the distribution and delivery of new NMCI hardware to customers within assigned departments.
- Use the Service Request Management (SRM) system to update accurately with new or changed NMCI assets and customer information (e.g. new customer assignments, seat moves).
- Provide respective workforce within the technical departments with information on available current NMCI services and inform management of NMCI issues, updates and other pertinent information (provided by NMCI team) regarding NMCI workstations & NMCI accounts.
- Coordinate technical refresh seat orders; collect and remove old NMCI equipment in accordance with guidance provided by the Code 104 NM team, which consists of the Activity Contract Technical Representatives (ACTRS) and Code 1042 Branch Head.
- Deliver hands on assistance to customers with the initial setup of all NMCI equipment, mobile devices and ensure ongoing maintenance.
- Track the status of NMCI tickets and initiate corrective actions daily.]
Required Skills
- Excellent verbal and written communication skills.
- Proficiency with Data collection and reporting.
- Proficiency with MS Office (Word, Excel, Outlook, and PowerPoint).
- Proficiency with Window 7 and Window 10.
- Experience with the the Philadelphia Seat Resource Management System (PDSRM) is a plus.
Required Experience
Minimum Education: Associate’s degree in a computer related field.
Minimum Experience: Three (3) years’ experience in using enterprise software systems to to interface with clients/users. Experience shall demonstrate IT inventory control, and help desk support with Microsoft Windows (i.e. Microsoft Excel, Microsoft Word) as well asAcrobat Pro.
Required Certification (current): - A+, Net + or Security+ (CE).
A current DoD issued Secret clearance (must have been active within the past 24 months).
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
McKean Defense is an E-Verify company.