Customer Service Specialist / Order Entry Top-Line Furniture 11 reviews
- Itasca, IL 60143 $11 - $15 an hour Company Vision: Are you a highly
motivated self-starter looking for a new and exciting challenge? Does
the thought of diving into the online retail market and driving growth
make you eager to start each day? We at Top-Line may have just the
career youve been looking for. As a Customer Service Specialist you will
fine-tune your attention to detail and contribute to a high-performing
and creative team. We are a unique home furnishings company with
E-Commerce technology, innovation and fulfillment that is transforming
the home furnishings industry. Leader in developing innovative digital
content for the largest E-Commerce retailers in the country that has
fueled significant growth. As a result, we seek to grow our effective
team. Seeking candidates who will be excited about our unique
innovations and want to become part of our success story. To learn more
about us, check out our social media platforms!
https://www.linkedin.com/company/1109943/ http://www.inspireq.com
http://blog.inspireq.com https://www.facebook.com/inspireQhome/
https://www.instagram.com/inspireqhome/
https://www.youtube.com/channel/UCCm5h-pbq0BIxGooNGAMBIA?sub_confirmation=1
https://www.houzz.com/pro/inspireq/inspire-q
https://www.pinterest.com/inspireq/?autologin=true Company Location:
Itasca, IL Title : e-commerce Customer Service Specialist Full-Time
Position: Monday-Friday 8:30am -5:00pm Compensation: $11.00-$15.00 an
hour depending on industry experience and qualifications Additional
Benefits: 401K, Medical, Dental, Vision, Life, FSA, Paid Holidays,
Vacation, Personal Time Off, and payments toward a gym membership!
Position Description: The e-commerce Customer Service Specialist is
responsible for the overall satisfaction of our clients and the smooth
transition of product from the warehouse to the client's store.
e-commerce Customer Specialist Responsibilities * Resolve and handle all
customer concerns and inquires via email, phone, or client portal *
Respond to any issues that arise for customers at a timely manner * Look
after customer accounts and update their transaction status * Maintain
records of interactions with customers in an orderly fashion *
Communicate internally with the team in regards to status of issues *
Finding solutions on how to improve products packaging to avoid future
damages * Escalate unresolved issues to the appropriate program manager
or supervisor * Follow up with the customer to ensure they're query was
solved * Attend all customer care team meetings. Position Requirements:
- High School diploma or GED * 1 year order processing experience *
Microsoft Office Skills (Excel, Word, & Outlook) * Strong written and
verbal communication skills * Solid organizational skills * Time
management skills * Thrives in a team work environment * Displays
on-time attendance and dependable reliability * Must be able to read,
write, and speak clearly in English * Must have reliable transportation
Candidates must be legally authorized to work in the U.S and pass a
thorough background check. We are an Equal Opportunity Employer and do
not discriminate against any employee or applicant for employment
because of race, color, sex, age, national origin, religion, sexual
orientation, gender identity, status as a veteran, and basis of
disability or any other deferral, state, or local protected class. Job
Type: Full-time Salary: $11.00 to $15.00 /hour Experience: * Office
Administration: 1 year * Customer Service: 1 year Work environment: *
Office Communication method(s) used: * Phone * Email 3 hours ago - save
job